What are the responsibilities and job description for the Client Support and Operations Manager - Employee Benefits Professional position at OneHealth?
Job Title: Client Support and Operations Manager
Company: OneHealth
Location: Old Bridge, NJ
Compensation: $60,000 - $72,000 base salary range, plus performance bonuses
Role Overview
We are seeking a dedicated, experienced, and highly skilled Client Support and Operations Manager to serve as a key player in delivering exceptional service to our clients. This role combines account management, customer support, and operational expertise to ensure seamless handling of client needs, particularly for health, dental, and vision benefits. You will be the main point of contact for inbound client requests, acting as a liaison between clients and internal teams while driving efficiency, client satisfaction, and operational excellence.
This position is perfect for a motivated individual who thrives on building strong relationships, managing multiple responsibilities, and driving impactful results in a fast-paced environment.
Key Responsibilities
- Client Support & Account Management:
- Act as the primary point of contact for client inquiries, providing timely and accurate support.
- Manage client accounts with a focus on ensuring high satisfaction and retention.
- Handle escalations and complex client issues, ensuring effective resolution and clear communication.
- Maintain detailed records of client interactions and service requests using CRM systems.
- Operational Coordination:
- Oversee the flow of inbound client requests and coordinate with internal teams to address them.
- Develop and implement efficient processes to improve service delivery.
- Track and report on operational performance metrics and client feedback.
- Collaborate with leadership to refine operational strategies and tools.
- Project Management:
- Lead and oversee client-related projects, ensuring objectives are met on time.
- Identify opportunities to improve internal workflows and client support practices.
- Product Expertise:
- Provide in-depth guidance on health, dental, and vision products to clients.
- Stay up to date on industry trends, regulatory changes, and product updates.
Required Qualifications
- Experience:
- Minimum 10 years of experience in health, dental, and vision benefits.
- Proven experience in customer service, account management, or operations roles.
- Skills & Attributes:
- Energetic, solution-focused, and highly organized.
- Exceptional interpersonal and communication skills (written and verbal).
- Ability to multitask, prioritize, and manage time effectively.
- Strong project management skills with a results-driven approach.
- Tech-savvy and proficient with CRM tools and project management software.
- Personal Traits:
- Self-starter who can work independently and collaboratively.
- A strong problem solver with a proactive mindset.
- Adept at building and maintaining professional relationships.
Compensation & Benefits
- Competitive base salary $60,000 - $72,000
- Bonus and performance-based incentives.
- Health Insurance reimbursement, Dental, and Vision coverage.
- Flexible work environment and paid time off.
Why Join OneHealth?
- Be part of a growing organization committed to delivering premium health plan solutions.
- Collaborate with a dynamic and supportive team dedicated to client success.
- Enjoy professional growth opportunities and a rewarding career path.
Job Type: Full-time
Pay: $60,000.00 - $72,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Supplemental Pay:
- Bonus opportunities
Application Question(s):
- What is your LinkedIn URL?
Experience:
- employee benefits: 10 years (Required)
- Customer service: 5 years (Required)
Work Location: In person
Salary : $60,000 - $72,000
