Patient Financial Services Supervisor

Description

Oneida Health is seeking a full-time Patient Financial Services Supervisor for our corporate office in Canastota. This position is responsible for overseeing the cash posting process and managing a team consisting of primarily cashiers, customer service representatives and the financial application counselor.  Ensures accurate and efficient posting of payments received. Primary focus will be payment posting, reconciliation, resolution of discrepancies, and maintaining accurate financial records. The PFS Supervisor supports the patient service initiatives via the customer service representatives including telephone and mail coverage. Supports the Financial Assistance Counselor’s role, ensuring financial applications are compliant with regulations and the CAC credentials are maintained to support the applicable patient population.  Requires strong understanding of healthcare revenue cycle processes, exceptional leadership skills, and proficiency in using the Meditech system.

Come for the Salary, Stay for the Benefits:

We provide competitive pay and value experience. Oneida Health Employees enjoy free parking and are centrally located in Oneida next to shopping, food services, and entertainment. The following are just some of our best employee benefits:

• Generous Paid Time Off accruing day one
• 403 (b) matching up to 6%
• Free Parking
• Employee Gym
• No Deductible Health Insurance, Flex Spending, Vision, Dental, Disability, and Life
• Generous Tuition Reimbursement

What You’ll be Great At:

• Overseeing the daily cash posting operations, including reconciliation of payments, batching and depositing funds, and resolving discrepancies.
• Supervising and leading a team of cashiers to ensure accurate and timely posting of payments in the Meditech system.
• Performing regular audits and quality checks to ensure the accuracy of cash posting activities and adherence to compliance standards.
• Developing and maintaining standard operating procedures (SOPs) for cash posting processes, ensuring consistency and efficiency - Training and mentoring cashiers on best practices. 
• Preparing and analyzing financial reports related to cash posting activities, such as daily cash reconciliation, unapplied payments, and adjustments.
• Overseeing the process of evaluating patients' financial circumstances and eligibility for various financial assistance programs, charity care, and government-sponsored aid.
• Acting as an advocate for patients in financial need, assisting them in navigating the complexities of healthcare billing and exploring viable solutions to cover medical expenses.
• Identifying opportunities for process improvements and efficiencies in financial counseling services.

Why We’re The Right Fit For You:

Why are we so awesome, you ask? Here are just a few reasons why we think you would love it at Oneida Health:

• We care about our people. Our employees are our #1 asset and we will always invest in their growth.
• We offer multiple pathways to success through continued education and department promotion.
• Your safety matters too. Providing safe work environments is always our approach.
• With our technology investment strategy, we put the most advanced technology in the palm of your hand. Allowing you to do what you do best.
• We’re neat freaks. Oneida Health is consistently ranked among the top hospitals both regionally and nationally for safety and cleanliness.
• We respect and encourage work-life balance.

Qualifications

Your Essential Qualifications:

• Education:
  • Bachelor's degree in healthcare administration, finance, or a related field is preferred.
    • Relevant experience may be considered in lieu of a degree.
• Experience:
  • Minimum of 3-5 years of experience in healthcare revenue cycle, specifically in cash posting and reconciliation. (Preferred)
  • Excellent leadership and supervisory skills, with the ability to motivate and guide a team effectively.
  • Knowledge of HIPAA regulations and patient privacy requirements.
  • Strong knowledge of revenue cycle processes, including payment posting, adjustment and refund processes, and reconciliation procedures.
  • Proficiency in using the Meditech system, particularly in cash posting functionality.

Salary : $21 - $27