What are the responsibilities and job description for the F&B / Retail Supervisor -The Cove position at Oneida Nation Enterprises?

Starting Pay Range : $43,000 - $50,000 / yr (non-exempt)

Flexible availability

Are you ready to spend your Summer in a fast-paced, guest-focused environment where food, drinks, and retail magic come together? As the Supervisor for F&B / Retail, you'll help oversee the daily operations-leading a dynamic team of F&B Attendants, Guest Service Attendants, and Culinary staff. Ensuring seamless and top-notch guest experiences and keeping things running smoothly behind the scenes.

If you thrive in a lively atmosphere, love creating memorable experiences, and enjoy leading a team in a fun hospitality setting, this is the role for you!

What we value :

Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.
Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Why choose The Cove?

Paid weekly

Variety of schedules

Paid time off

Tuition assistance

Career-building professional development

Discounts from dining to fuel to concerts

Team Member appreciation events

Quality healthcare and dental benefits

A robust 401k retirement plan

Dealer School

Finance Scholarship Program

What you will do as a F&B / Retail Supervisor :

Ensures Team Members maintain complete knowledge of and follow all company and departmental policies and procedures.

Works with the Operations Manager to effectively schedule Team Members and ensure sufficient coverage at all times.

Maintains sufficient supply of all store materials and supplies. Orders all needed materials in a timely manner.

Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (i.e. Info Genesis, LMS,

Interacts with guests effectively answering questions, solving problems, and handling complaints. Then communicating full re-cap to Operations Manager & Director as needed

Assists with retail store and café inventory, stocking and guest transactions. Ensuring service standards are upheld and proper sale of alcohol.

Monitors pool and communicates any concerns or addresses them in a timely manner depending on the situation.

Assists in taking guest reservations and checking guests in and out.

Performs daily opening and closing procedures at assigned locations; enable and disables security alarms, secures cash, performs safe audits and set up the cash register for the day. (Generalize to preform opening and closing duties?)

Assists in training staff on all computer programs and POS.

Maintains lost and found report.

Demonstrates a pro-active attitude in a consistent effort to exceed guest expectations.

Displays an in-depth knowledge of all merchandise displayed in store.

Handles cash and reconciliation of sales at the conclusion of each business day, ensuring all forms of payment were accurate. Sends out detailed shift report nightly.

Communicate with Customers staying on sight daily for satisfaction.

To be successful as an F&B / Retail Supervisor, you'll need :

Must have High School Diploma or Equivalency.

Must have a minimum of 2 years of experience in hospitality or recreation fields. Leadership skills preferred.

F&B experience and Retail required.

Microsoft office skills required.

Must have cash handling experience and be able to perform audits & verification daily

Must possess excellent communication and leadership qualities.

Must be available to maintain flexible schedule, including weekends and holidays.

Adhere to strict safety standards at all times.

Must be able to stand / walk for long periods of time and lift up to 31 - 40 lbs.

Who We Are :

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Why You Will Appreciate Us :

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

LI-DNI

Salary : $43,000 - $50,000

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F&B / Retail Supervisor -The Cove

What are the responsibilities and job description for the F&B / Retail Supervisor -The Cove position at Oneida Nation Enterprises?

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