What are the responsibilities and job description for the Tenant Support Specialist position at Oneida Nation?
OPEN TO ENROLLED ONEIDA APPLICANTS
Salary is Negotiable
After successful completion of the probationary period, employee will receive off probation wage increase.
Summary :
The Tenant Support Specialist will provide casework to tenants / lessees encountering trauma or challenges impacting their ability to maintain their rental agreement or residential leases, in compliance with Comprehensive Housing Division rules and regulation. This position will work with other staff or agencies to help tenants / lessees make decisions geared toward and promoting healthy household living, through counseling, education or other support mechanisms.
Responsibilities :
- Manage active caseload of all high-risk tenants / lessees as assigned.
- Perform direct case management to include : case plans, home visits, family assessment, intervention, mediation, short term counseling, referrals, stipulations, payback agreements, and follow up services for high risk tenants / lessees residing in the rental and homeowner programs.
- Report all suspected or known abuse / neglect of tenants / Lessees or within tenant households.
- Work collaboratively to contribute input in determinations of tenant warning letters notices, terminations, and other matters placing a tenant / lessee at risk.
- Maintain accurate and current case files.
- Work closely with Resident Services staff and Sr. Residential Leasing Specialist in documenting tenant / lessee referral updates, efforts, and outcomes to support tenant / lessee file activity, that may become a variable vital in Tribal Judiciary Hearings.
- Assist Resident Services and Sr. Residential Leasing Specialist with posting of noncompliance warnings and notices.
- Provide reports to Area Manager upon request.
- Participate in department staff meetings.
- Provide excellent customer service at all times to include but not limited to, addressing customer and employee needs courteously and promptly.
- Adhere to all department rules, policies, procedures and regulations within Comprehensive Housing Division.
- Maintain strict departmental security, confidentiality, and quality to meet professional standards of the department and integrity of tenant cases
- Adhere to all Oneida Nation Personnel Policies and Procedures, Standard Operating Procedures
Skills : Essential :
Nonessential :
Education Requirement - Or A Closely Related Field :
Education with Equivalent Qualifications :
Essential :
Nonessential :
Credentials : Nonessential :
Credential equivalent experience :
Nonessential :
Working conditions : Essential :
Experience : Essential :
Other information :
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.
Continuation of this position is contingent upon funding allocations.
Must maintain strict security, confidentiality, and quality to meet professional standards of the department.
Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.
Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation / State Compact and / or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and / or Gaming license as a condition of employment.
Must be willing and able to obtain additional related education and training.
Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.
A Tuberculosis (TB) Screening and / or a 2 step TB Skin Test is required within thirty (30) days of employment.
Must provide a copy of diploma / degree, license, or certification upon employment.
