What are the responsibilities and job description for the Field Technician III position at Oneida Technical Solutions?
About Us:
Oneida Technical Solutions, LLC (OTS) has a proven track record of delivering IT support and related services in complex, regulated, and secure environments, including those within the U.S. Department of Defense (DoD), law enforcement, healthcare, retail, and the casino gaming industry. OTS is a wholly-owned subsidiary of Oneida Innovations Group and the parent company of Croop-LaFrance (CLF), an established federal contracting firm.
Job Description: Field Technician III (Gunter Annex)
Location: Gunter Annex, Maxwell AFB, AL
Clearance Requirement: Secret Clearance
Certification Requirement: DoD 8140 Compliance
Experience Level: Mid-Level (3-5 years of experience)
Overview: The Field Technician III will provide technical support and maintenance for a variety of IT systems and equipment at Gunter Annex. The role involves installation, troubleshooting, and repair of hardware and software, supporting daily operational requirements, and providing end-user support for mission-critical systems. This position requires the ability to work independently and in a team environment to ensure smooth operational functionality of IT systems.
Key Responsibilities:
- Install, configure, and maintain IT hardware and software systems, including servers, desktops, printers, and networking equipment.
- Perform routine diagnostics and preventive maintenance on IT infrastructure.
- Troubleshoot and resolve issues with hardware, software, and network systems.
- Provide technical support to users and respond to service requests via ticketing systems (such as ServiceNow).
- Coordinate with vendors for repair services and replacement of faulty equipment.
- Document and update technical procedures and user manuals.
- Ensure all systems are compliant with DoD cybersecurity and configuration standards.
- Perform system backups and restore operations as needed.
- Assist with system upgrades and recommend improvements for operational efficiency.
- Support Virtual Private Network (VPN), wireless network configurations, and other specialized systems.
- Conduct site surveys and assessments for IT equipment installations.
Required Qualifications:
- Security Clearance: Active Secret Clearance.
- DoD 8140 Certification: Required (e.g., CompTIA Security ).
- Minimum of 3 years of experience in a field technician or IT support role.
- Proficiency in troubleshooting hardware/software/networking issues.
- Strong understanding of IT infrastructure, networking, and system configurations.
- Familiarity with ticketing systems like ServiceNow.
Preferred Qualifications:
- Experience with virtual desktop environments (VDI) and remote access configurations.
- Knowledge of military IT systems and protocols.
- CompTIA Network or other relevant certifications.
- Strong written and verbal communication skills.
Equal Opportunity Employer:
Oneida Technical Solutions, LLC is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.
Please be aware - all roles require a 5-panel Hair Follicle Drug test
