What are the responsibilities and job description for the IT Infrastructure Specialist position at Oneida Technical Solutions?
About Oneida Technical Solutions
Oneida Technical Solutions, LLC is a leading provider of IT support and related services in complex environments. Our team has a proven track record of delivering solutions that meet the unique needs of our clients. We are committed to providing exceptional service and support to ensure the smooth operation of our clients' IT systems.
**Job Summary**
The Field Technician III will provide technical support and maintenance for a variety of IT systems and equipment at Gunter Annex. This role involves installation, troubleshooting, and repair of hardware and software, as well as supporting daily operational requirements and providing end-user support for mission-critical systems.
**Key Responsibilities**
Oneida Technical Solutions, LLC is a leading provider of IT support and related services in complex environments. Our team has a proven track record of delivering solutions that meet the unique needs of our clients. We are committed to providing exceptional service and support to ensure the smooth operation of our clients' IT systems.
**Job Summary**
The Field Technician III will provide technical support and maintenance for a variety of IT systems and equipment at Gunter Annex. This role involves installation, troubleshooting, and repair of hardware and software, as well as supporting daily operational requirements and providing end-user support for mission-critical systems.
**Key Responsibilities**
- Install, configure, and maintain IT hardware and software systems, including servers, desktops, printers, and networking equipment.
- Perform routine diagnostics and preventive maintenance on IT infrastructure.
- Troubleshoot and resolve issues with hardware, software, and network systems.
- Provide technical support to users and respond to service requests via ticketing systems.
- Coordinate with vendors for repair services and replacement of faulty equipment.
- Document and update technical procedures and user manuals.
- Ensure all systems are compliant with DoD cybersecurity and configuration standards.
