What are the responsibilities and job description for the Technical Support Specialist position at Oneida Technical Solutions?
About Oneida Technical Solutions:
Oneida Technical Solutions, LLC is a leading provider of IT support and related services in complex, regulated, and secure environments. Our team has a proven track record of delivering high-quality solutions to clients across various industries, including the U.S. Department of Defense, law enforcement, healthcare, retail, and casino gaming.
About the Job:
The Field Technician III will be responsible for providing technical support and maintenance for various IT systems and equipment at Gunter Annex. This includes installation, troubleshooting, and repair of hardware and software, as well as daily operational requirements and end-user support for mission-critical systems.
Key Responsibilities:
Oneida Technical Solutions, LLC is a leading provider of IT support and related services in complex, regulated, and secure environments. Our team has a proven track record of delivering high-quality solutions to clients across various industries, including the U.S. Department of Defense, law enforcement, healthcare, retail, and casino gaming.
About the Job:
The Field Technician III will be responsible for providing technical support and maintenance for various IT systems and equipment at Gunter Annex. This includes installation, troubleshooting, and repair of hardware and software, as well as daily operational requirements and end-user support for mission-critical systems.
Key Responsibilities:
- Install, configure, and maintain IT hardware and software systems, including servers, desktops, printers, and networking equipment.
- Perform routine diagnostics and preventive maintenance on IT infrastructure.
- Troubleshoot and resolve issues with hardware, software, and network systems.
- Provide technical support to users and respond to service requests via ticketing systems.
- Coordinate with vendors for repair services and replacement of faulty equipment.
- Document and update technical procedures and user manuals.
- Ensure all systems are compliant with DoD cybersecurity and configuration standards.
- Perform system backups and restore operations as needed.
- Assist with system upgrades and recommend improvements for operational efficiency.
- Support Virtual Private Network (VPN), wireless network configurations, and other specialized systems.
- Active Secret Clearance.
- DoD 8140 Certification.
- Minimum of 3 years of experience in a field technician or IT support role.
- Proficiency in troubleshooting hardware/software/networking issues.
- Strong understanding of IT infrastructure, networking, and system configurations.
- Familiarity with ticketing systems like ServiceNow.
