What are the responsibilities and job description for the Mid- Level Field Engineer - San Francisco, CA position at Oneida Total Integrated Enterprises?
Mid- Level Field Engineer - San Francisco, CA
Oneida Professional Services (OPS) is actively seeking a highly motivated, full-time Mid- Level Field Engineer in San Francisco, CA.
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Key Responsibilities :
- Provide support for all onsite IT activities.
- Consult with support teams, help desks, customers, and other technical staff in the resolution of problems.
- Coordinate and perform operation and / or maintenance activities for networks / servers.
- Identify recurring problems and recommend steps to reduce the severity or frequency of problems.
- Install, troubleshoot, and maintain an extensive variety of products and equipment.
- Deliver services and solutions in technical support, systems refresh, software integration, and operations support.
- Identify, analyze, and repair product failures, and order and replace parts as needed.
- Provide onsite training of customer support personnel.
- Provide on-call support by identifying, researching, and resolving technical problems received via the ServiceNow ticketing system.
- Interact with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problems.
- Recommend systems modifications to reduce user problems.
- Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
- Install operating system patches, upgrades, etc. via SCCM Software Center.
- Provide remote support services for telework / home users.
- Help ensure user applications work over VPN and / or Citrix.
- Manage user relocation requests.
- Ensure devices are properly encrypted.
- Provide on-site support for enterprise groups such as the network and security operation centers.
- Restart network equipment, including switches and routers as directed by enterprise networking.
- Assist users with mobile communication devices.
- Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
- Assist with physical inventory as needed.
- Assist with receiving and receipting property.
- Process computer equipment for disposal and ensure disposal policies are properly employed.
- Ensure all devices are fully wiped of information before leaving the facility.
- Troubleshoot system problems related to video conferencing and audio / video operations and maintenance.
- Support pre / post application releases.
- Gather, analyze, and report end-user support trends.
- Other duties as assigned.
Minimum Qualifications :
Preferred Qualifications :
Compensation Range : $19.59 / Hour
About Us :
The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.
Our family of companies includes :
We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers’ missions.
Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace.
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Salary : $20
