Referral Donation Coordinator

Pay Range:

$34.12 - $37.98

Job Type: Full-time; 8 hour shifts

Assigned days and/or nights; shift can be changed according to staffing needs. Must be available evenings, holidays, and weekends as required. 

Work Setting: In-person.

Location: Bakersfield

Benefits: 

• Starting competitive salary
• Overtime Opportunity
• Paid Time Off
• Tuition Reimbursement
• Holiday Pay
• Pet Insurance
• Medical/Dental/Vision Benefits
• 403(b) Retirement Plan
• And many more benefits!

Position Summary
The Referral Donation Coordinator (RDC) has high proficiency in the referral management process and represents OneLegacy by reinforcing and supporting donation related processes as outlined in the UAGA (Uniform Anatomical Gift Act) and donation specific laws of the California Health and Safety Code.
The RDC is responsible for maximizing donation opportunities at all our partner hospitals, coroner and medical examiner offices. The RDC is also responsible for representing OneLegacy to develop those relationships that will maximize the potential for organ, eye and tissue donation as well as assisting in determining if the referral is suitable for recovery and transplantation.
The RDC is responsible for assisting hospitals to identify and refer potential donors, gathering and interpreting medical information to aid in the determination of suitability for a potential donor, discussing the plan of care with the medical team, providing donor management goals to help preserve the opportunity for donation, facilitating completion and review of brain death notes, representing OneLegacy to the potential donor’s authorizing party and when appropriate, undertakes registry notification or approach for donation authorization when necessary, as well as assisting in the donation process.

Duties & Responsibilities:
Referral Management Process (Referral Management):
1.Responds promptly and appropriately to potential donor referrals to assess suitability and enhance the donation process.
2.Establishes and enhances relationships with the hospital staff to increase referral activity.
3.Introduces themselves to the referred patient’s bedside nurse and the unit Charge Nurse to establish presence. When leaving, notifies the bedside Nurse and Charge Nurse, discusses plans and assessment, and inquires if there is anything else needed. The attending physician should be knowledgeable of the OneLegacy referral with direct communication at least for the initial site visit and prior to any approach to the family or Authorizing Party (AP).
4.Collaborates with the Referral Triage Specialist (RTS), Referral-Supervisor of Organ Procurement (SOP-R) and/or the Medical Director of Referral Management to manage all active referrals.
5.Accesses and reviews the referring hospital’s medical records and populates the Electronic Medical Records system per OneLegacy policy.
6.Reviews the patient’s medical records and discusses the early stages of medical derangements, current organ function and the current clinical plan with the hospital staff. Based on any abnormal findings, formulates a treatment plan at the direction of the Medical Director of Referral Management and collaborates with hospital staff and physicians regarding interventions needed to optimize organ function and preserve the opportunity for donation.
7.Communicates effectively with hospital staff regarding the progression of active referrals.
8.Reviews medico-legal documentation pertaining to brain death declaration for completeness and accuracy according to individual hospital policy, California Health and Safety code and the 2010 American Association of Neurology Guidelines. When revisions are needed, provides clear directions to appropriately complete documentation. Sends acceptable brain death documentation to the RTS for verification per OneLegacy policy.
9.Performs the function of Referral Intake Triage (RIT) which includes being responsible for answering calls for initial organ referrals, triaging referrals, and charting in the Electronic Medical Records system in collaboration with the RTS to establish acuity.
10.Reviews the Not Brain Dead (NBD) status board when in a hospital for an active referral.
11.Conducts a site visit on NBD referrals and charts in the EMR system.
12.Identifies the Authorizing Party (AP) and any language requirements. Remains vigilant and documents pertinent family dynamics and any other relevant information needed to adequately assess the AP and/or family members of potential donors in preparation for an approach.
13.Collaborates with the hospital care team and internal OneLegacy partners in the goals of care discussion to ensure the AP is provided with the opportunity for donation in the most appropriate manner.
14.Works with OneLegacy Clinical Donor Management team members during the donation process to facilitate orders to the bedside Nurse or Physician providing care to the donor.
15.Performs the following:
a.Coroner notification/release.
b.Requests that an initial blood sample in the lab is “on hold” for the coroner, height and weight verification, plasma dilution calculation, generate requisitions for serologies and HLA, labeling/packaging & shipping of blood for HLA & serological testing while charting in the Electronic Medical Records (EMR) system.

CME Screening (Medical Examiner Donation Specialist):
1.Collaborates with OneLegacy team members and key Medical Examiner and Coroner partners to provide real time referral support and assess the effectiveness of the donation process.
2.Collaborates and builds working relationships with Medical Examiner/Coroner/Sherriff staff.
3.Performs screening for potential donors at the Medical Examiner/Coroner facilities.
4.Gathers information from the coroner’s databases, medical records, and investigations reports.
5.Enters screening information into Electric Medical Records system.
6.Reports referral to the Family Care Center departments for approach.
7.Communicates with Eye Bank staff regarding autopsy scheduling.
8.Communicates in real time with various departments throughout the organization regarding organ and tissue donation.
9.Interviews pathologist and obtains COD and autopsy findings.
10.Coordinates with Coroner personnel on the recovery time logistics for specimen collection, autopsy scheduling, request for Photos/X-rays, and other processing to identify potential referrals.
11.Performs physical exam of potential donors.
12.Performs specimen collection and request for specimen hold and release.
13.Obtains authorization to recover on consented tissue donors for transplant/research within the CME/Coroner jurisdiction.
14.Collect coroner post-recovery follow up information, such as autopsy report/COD/Investigation, reports as requested by Donor Information Department or Eye Bank Operations.
15.Conducts interviews of investigator or pathologist consult on recovered donors as requested by Donor Information Department or Eye Bank Operations.
16.Documents referral information into the Electronic Medical Records system.

Donation Process Support (Hospital Partnerships):
1.Respond to the needs of the hospitals by completing referral evaluations, following up on existing referrals, and providing additional clinical support as needed.
2.Function as an internal and external resource for hospital donation programs and the donation process.
3.Maintain a functional understanding of legal and clinical aspects of death by neurological criteria, donation after cardiac death, organ, eye and tissue recovery protocols, donor maintenance, transplantation, organ, eye and tissue allocation and preservation.
4.Develop and implement effective communication pathways with both internal and external stakeholders to streamline and support the donation process.
5.Proactively identify educational opportunities within hospital and physician groups and conduct education to meet or exceed CMS Conditions of Participation standards.

Other Responsibilities:
1.Maintains competency for the position through annual assessments outlined by the Medical Director of Referral Management.
2.Participates in regularly scheduled staff meetings and/or conference calls.
3.Observes a code of ethics that requires truthfulness, honesty, and personal integrity in all activities. An employee's professional life should be conducted in a manner that would reflect credit on the organization. Employees should present themselves at all times in a manner that would represent professionalism, respect, and dignity for the gift of donation.
4.Performs other duties as assigned.
5.Maintain current ACLS/PALS certification.
6.Maintenance of EMR access and hospital accounts.

Physical Environment/Working Conditions:
Location: OneLegacy’s Donor Service Area (DSA)
Travel: Travel required by personal auto or air to meeting sites and other locations
Work Hours: Performs a forty-hour workweek as determined by assigned shift. Assigned days and/or shift can be changed according to staffing needs. Must be available to work evenings, holidays, and weekends and overtime as required or assigned. The length of scheduled shift may be extended in order to accommodate fluctuation in referral activity and staffing needs.

Job Qualifications:
Education: EMT, Paramedic, LVN with critical care experience or prior relevant OPO experience preferred. Associates or Bachelor’s degree preferred. Knowledge of Microsoft and Android applications required.
Experience:Experience in the medical field, 911, and/or ICU experience is preferred. Medical terminology is preferred.
Certification/License: Basic Cardiac Life Support (BCLS), Advanced Cardiac Life Support (ACLS) and Pediatric Advanced Life Support (PALS) certifications are required within 6 months of hire. OneLegacy requires employees to maintain a current California driver’s license and current vehicle insurance. Please refer to OneLegacy’s Policy HR108 - Licensure and Certification for insurance coverage requirements.

Equipment: Reliable automotive transportation required.

Salary : $34 - $38