What are the responsibilities and job description for the Operations Manager - Debt Sales position at OneMain Financial?
OneMain is seeking a strategic and detail-oriented leader to drive recovery efforts through Debt Sales planning and execution. This role will collaborate with senior leadership and stakeholders across multiple organizations to develop quarterly sales plans and directly manage the team responsible for executing Debt Sales strategy. The ideal candidate will be adept at cross-functional process flows and experienced with managing third party business partners.
In the Role
Who We Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Benefits
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options for team members and their dependents
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Continuing education
Bonus eligible
Paid time off
Paid volunteer time
And more
In the Role
- Collaborate with Senior Leadership from Operations, Strategy Analytics, and Finance to architect and deliver quarterly Debt Sale plans, ensuring alignment and attainment of recovery targets
- Directly manage the Debt Sale execution team members, support their efforts through direct and consistent coaching and feedback
- Lead cross-functional business partners to ensure process alignment and meet key deliverables. Develop, socialize, and maintain an all-inclusive monthly schedule of events leading up to the execution of each sale
- Coordinate with stakeholders across multiple departments and products to appropriately schedule debt sales to ensure timely completion of deliverables
- Work with data analysts to review sale pool data and ensure appropriate scoping
- Quickly gain and maintain in-depth knowledge of OneMain products participating in the Debt Sales program
- Establish and maintain strategic partnerships with third-party buyers, providing comprehensive pre-sale and post-sale support to ensure seamless transactions and sustained collaboration
- Conduct initial reviews and redlines of all debt sales contracts to ensure operational requirements are met before final legal review
- Partner with Leadership team and key stakeholders to identify and remediate process gaps and opportunities to enhance or streamline workflow
- Analyze reports, review files, and work actions to identify system opportunities and enhancements; implement corrective actions to achieve goals and minimize exposures
- Understand departmental volumes and performance data; develop and maintain staffing forecasts/requirements and prepare reports and performance metrics for leadership as required
- Maintain an efficient quality monitoring program, in partnership with quality and control teams
- High School or GED.
- 3 to 6 years of experience managing production or support teams
- Experience with contract management and legal document review
- Experience managing third party business partners and relationships
- Ability to analyze data and translate insight into actionable strategies
- Empathetic, inclusive, and motivating leader
- Ability to coach, train, and motivate employees
- Internal systems experience required
Who We Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Benefits
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options for team members and their dependents
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Continuing education
Bonus eligible
Paid time off
Paid volunteer time
And more
