What are the responsibilities and job description for the Director of Software Engineering for Customer Experience position at OneMain Holdings?
Job Summary
We are seeking a Director of Software Engineering for Customer Experience to lead our software engineering efforts in delivering innovative solutions for our customers.
As a key member of our technology team, you will be responsible for driving the engineering and delivery of strategic initiatives around contact center utilized by OneMain's Branch and Central operations.
You will partner closely with Engineering, Product Management, and our proprietary communications hub (Communications Platform as a Service - CPAAS) platform to execute the Contact Center and surround microservices roadmap.
This role requires a strong technical background in software engineering, preferably contact center solutions, and experience managing complex distributed systems.
As an Associate Director of Software Engineering at OneMain Financial, you will oversee a team of more than 10 engineers and drive the success of a cutting-edge project.
Your Responsibilities
- Lead and manage one or more agile development teams of 10 individuals within Customer Communications Technology Lane
- Collaborate on and influence cross-organization and cross-product initiatives
- Partner with peers and leaders across organizational boundaries, communicating effectively with people throughout the organization
About You
- BA/BS degree in computer science, mathematics, engineering, or related field
- 10 years of experience working in software engineering, enterprise and mixed technology environment comprised of large scale, highly integrated systems
- Prior experience planning, executing, and driving transformational technology strategies
- Strong communication, organization, time management, interpersonal and management skills
