MEMBER ENGAGEMENT SPECIALIST PART TIME

Reports to : Nonprofit Services Senior Manager Dept : OD Services / 1510

FLSA Classification : Nonexempt Part-Time 20 hours weekly Entity : OneOC Core

Supervises Others : No Pay Range : $25 Hourly

SUMMARY :

The Member Engagement Specialist is responsible for organizing, coordinating, and delivering on established business goals to support OneOC's services for nonprofits, with a primary focus on the Membership program. Under the direction and supervision of the Nonprofit Services Senior Manager, this role actively engages with current members, introduces them to their benefits, and works to expand membership by building relationships with potential new clients in the nonprofit community. This role is essential to driving retention, pipeline development, and overall business growth for OneOC.

WORK SCHEDULE :

This is a part-time, in-office position requiring 20 hours per week. Specific days and hours will be discussed with the supervisor to best fit organizational needs and the candidate's availability. The schedule may be structured as either 4 hours per day, 5 days per week, or as a 3-day schedule totaling 20 hours per week.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serve as the primary point of contact for current members, providing consistent and clear communication regarding membership benefits, updates, and engagement opportunities.
• Conduct regular check-ins with members to ensure they are fully leveraging OneOC's services to accelerate their mission.
• Identify opportunities to increase member satisfaction and loyalty through tailored support, resources, and proactive engagement.
• Conduct community outreach to identify and connect with potential new nonprofits that could benefit from OneOC's Membership program.
• Develop and maintain relationships with key contacts in the nonprofit sector to build a robust pipeline of prospective members.
• Participate in networking events, meetings, and forums to represent OneOC's Membership program and generate leads.
• Assist in the development and execution of outreach campaigns and marketing materials to promote membership benefits and engage both current and prospective members.
• Contribute to the development of tools and resources that support member education and benefit utilization.
• Maintain accurate and up-to-date records of member interactions, outreach efforts, and pipeline status in CRM and other tracking systems.
• Organize and coordinate member events, workshops, and networking opportunities, ensuring all events align with OneOC's mission and provide value to attendees.

ADDITIONAL RESPONSIBILITIES :

• Attends meetings and trainings as requested.
• Organizes workload throughout the day to meet project timelines and deadlines. Minimizes time spent on personal calls and matters. Meets attendance and punctuality requirements, reports time and attendance accurately.
• Uses skill and judgment to ensure written or verbal outputs are clear, accurate, grammatical and of appropriate tone.
• Maintains current knowledge of and complies with organizational and department policies and procedures.
• Meets all applicable safety requirements for the position and work environment including prompt injury reporting.
• Assists with other duties as assigned on a regular or occasional basis.

EDUCATION AND / OR EXPERIENCE :

• Bachelor's degree required.
• Minimum of 2 years of experience in client engagement, membership services, business development, or a similar role, preferably in the nonprofit sector.
• Possesses strong written and oral communications skills.
• Must be highly organized with proven ability to prioritize responsibilities, handle multiple deadlines and be proactive and productive in a fast-paced work environment.
• Demonstrated ability to work independently on self-directed projects and to collaborate in a team environment to drive sales campaigns from concept through completion.
• Possesses excellent project management skills with an affinity for consistently producing high-quality work and yield.
• Possesses a positive attitude, strong interpersonal skills, and a flexible team-oriented approach to working with others with an intellectual curiosity and professional drive.

COMPUTER & EQUIPMENT SKILLS :

• Uses Microsoft Tools such as Office (Word, Excel, PowerPoint, Outlook), Microsoft 365, OneDrive, as well as internet programs, i.e., Chrome, Firefox, and Zoom proficiently.
• Uses Saleforce.com.
• Excellent knowledge of computer operations; uses a keyboard and calculator proficiently and with a high degree of accuracy.
• Uses typical office equipment (i.e., fax, phone, copiers).

PHYSICAL JOB REQUIREMENTS :

• Sits for extended periods of time at a computer station or work desk. Stands and walks throughout the day.
• Uses hands and fingers to operate computers and office equipment for up to 8 hours or more each day.
• Requires clear vision at 20 inches or less with or without corrective lenses and vision sufficient to use equipment and drive a car safely.
• Hearing and speech within normal ranges and sufficient for clear communication face to face and on the telephone.
• Lifts up to 10 pounds regularly and 25 pounds occasionally.
• Exposed to typical office environment conditions and noise levels.

MENTAL AND REASONING REQUIREMENTS :

• Able to set goals based on available information and to plan work in order to meet deadlines. Able to project likely future occurrences based on current or historic data.
• Uses decision-making skills and judgment to work independently to resolve problems; able to identify those situations that require supervisor intervention for a solution.
• Able to formulate appropriate responses to requests for services and information from internal or external customers.
• Uses critical thinking skills to create documents and spreadsheets and interpret information furnished in written, oral, diagram, or schedule form.
• Able to understand, comply and implement established processes, practices, and systems.
• Able to present effective and compelling messages to individuals, groups, and the public.
• Uses skill and judgment to ensure written or verbal outputs are clear, accurate, grammatical and of appropriate tone.

OTHER JOB REQUIREMENTS :

• Uses skill and judgment to ensure written or verbal outputs are clear, accurate, grammatical and of appropriate tone.
• Able to set goals based on available information and to plan work to meet deadlines. Able to project likely future occurrences based on current or historic data.
• Uses decision-making skills and judgment to work independently to resolve problems; able to identify those situations that require supervisor intervention for a solution.
• Able to formulate appropriate responses to requests for services and information from internal or external customers.
• Uses critical thinking skills to create documents and spreadsheets and interpret information furnished in written, oral, diagram, or schedule form.
• Able to understand, comply with and implement established processes, practices, and systems.
• Able to present compelling messages to individuals, groups, and the public.
• Uses skill and judgment to ensure written or verbal outputs are clear, accurate, grammatical, and of appropriate tone.
• Meets all applicable safety requirements for the position and work environment including prompt injury reporting.
• Maintains current knowledge of and complies with organizational and department policies and procedures.
• Maintains professional behavior, dress, and appearance always.
• Drives personal car on work errands and for other purposes; maintains driving record and personal car insurance in accordance with organization's policies and provides related records periodically.
• Will require some work on weekends and evenings.

How to Apply :

To apply for this position, email Stacy Hawkins, Director of HR & Administration at . Please write Member Engagement Specialist in the email's subject line and attach your resume.

OneOC is an Equal Opportunity Employer

Compensation : $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

OneOC

OneOC was founded originally in 1958 as Newport Bureau of Volunteerism, the very first community service project of the Junior League of Orange County. Newport Bureau of Volunteerism then became the Volunteer Center Orange County.

In 2010, the organization rebranded to become OneOC, signaling our expanded services to nonprofits across the county. Since our early beginnings, we have developed ways for people to best use their valuable time and talent to help others. OneOC holds a 60-year track record of encouraging people to become personally involved in making our community a good and welcoming place to live, work, and raise a family.

Presently

We have grown and matured into the largest and most comprehensive of the 250 volunteer centers nationwide, partnering with Points of Light Institute, HandsOn Network and California Volunteers. In 2015, OneOC expanded its services to help companies build and grow their giving and employee volunteering programs.

Celebrating 65

In 2023, OneOC commemorated 65 years of connecting nonprofits, companies, and volunteers together to create greater social impact for Orange County. OneOC is grateful for the continued support of our community and looks forward to the next 60 years to come.

Company Website :

Salary : $25