Telephone Operator/Centralized Scheduler - Part Time

Clearview Cancer Institute is north Alabama's leading cancer treatment facility. For over 30 years Clearview Cancer Institute has provided leading-edge treatment and compassionate care to those diagnosed with cancer or blood disorders. Clearview offers every service and amenity needed in an outpatient setting and our dedication to research and involvement in Phase I-IV clinical trials gives our patients the opportunity to receive potentially life-saving treatment options.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description : Job Purpose

The purpose of the Telephone Operator / Centralized Scheduler is to support Oncology Specialties by operating the telephones and connecting callers to the appropriate person. Other duties include confirming, cancelling, and rescheduling appointments.

Essential Job Functions

• Answer a high volume of calls in a timely manner and transfer and or / take detailed messages according to company standards.
• Maintain detailed and accurate call record.
• Distribute information to the appropriate person or department in a timely manner.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
• Establish and maintain effective working relationships with coworkers, supervisors, and the general public.
• Schedule and confirm patient appointments.
• Answer telephones and direct calls to appropriate staff.
• Receive and route messages and documents as needed.
• Perform reminder and no show calls.
• Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications as needed to do work assigned.
• Perform various clerical and administrative functions as needed.
• Transmit information or documents as needed, using computer, mail, or fax machine.
• Ability to be at work regularly and on time.
• Other duties as assigned.

Qualifications

Education / Experience