Night Auditor / Front Desk Agent (PT 2 to 3 nights a week)

At our hotel, we’re all about travel that’s simple AND smart. That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?

What’s the job?

Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.

Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

Your day-to-day

· Help guests - you’ll be happy to help if someone needs a tooth brush or directions for example

· Look smart – wear your uniform with pride

· Posts room charges and taxes to guest accounts.

· Processes guest charges voucher and credit card vouchers.

· Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.

· Transfer charges and deposits to master accounts.

· Checks to see that all charges are assigned to the appropriate departments.

· To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.

· To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.

· Prints up and files reservations for the next business day.

· Verifies all account postings and balances.

· Verifies that room rates are correct and posts those rates to guest accounts.

· Monitors the current status of coupon, discount, and other promotional programs.

· Summarizes results of operations for management.

· Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.

· Prepare of End of day procedure.

· Follow the End of Day / Night Audit Checklist (Must Read !).

· Must have complete knowledge of emergency procedures.

· Balance the day’s charges, making corrections as necessary.

· Performs wake-up calls.

· Run end of day process in property management software (PMS).

· Understand principles of auditing, balancing, and closing out accounts.

· Knows how to operate PMS, typewriters, and other front office equipment's.

· Respond to guest needs, special requests and complaints and alert the appropriate manager as needed

· Perform nightly balancing of in-room video and long-distance telephone services

· Understand and knows how to perform check-in and check-out procedures.

What we need from you

· Prior hotel experience preferred

· Guest service experience required

· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

· Fluency in the local language - extra language skills would be great, but not essential

· Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers

· You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

· Experience - ideally, you’ll have spent at least one year in a front desk or guest service position

· Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Job Type: Part-time

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Work Location: In person

Salary : $17