What are the responsibilities and job description for the Strategic Growth Partner (Remote Work Available) position at OneRail USA?

Overview :

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OneRail, a rapidly growing post-Series C SaaS organization specializing in final mile logistics solutions, is seeking a Strategic Growth Partner to join our Customer Growth & Experience team. This role is dedicated to ensuring long-term growth and value creation for OneRail’s key enterprise clients by aligning their strategic goals with OneRail’s capabilities.

The Strategic Growth Partner will work closely with cross-functional teams, deeply embed within customer operations, and serve as a trusted advisor to ensure customer satisfaction, growth, and success. The ideal candidate is a proactive strategist with a strong background in customer success, supply chain logistics, and SaaS solutions, with a proven track record of fostering long-term, impactful client relationships.

Responsibilities :

Relationship Development :

Cultivate and maintain deep, long-term partnerships with senior stakeholders across the customer’s organization, serving as the primary point of contact for strategic initiatives and a trusted advisor to leadership.

Act as a daily liaison embedded within the customer’s operations, attending meetings and being actively involved in strategic planning and decision-making.

Foster collaboration across multiple departments and business units to ensure holistic alignment with customer goals and OneRail’s value proposition.

Strategic Alignment & Customization :

Identify and map the intersection of customer goals and OneRail’s offerings, both current and future, to create and refine customer-centric solutions that drive efficiency and long-term growth.

Translate the customer’s strategic direction into actionable initiatives, prioritizing objectives based on impact, feasibility, and alignment with OneRail’s capabilities.

Understand the customer’s competitive landscape and leverage OneRail’s solutions to design programs that provide a competitive advantage, optimize last-mile logistics, and support transformative initiatives.

Data-Driven Insight & Optimization :

Track, analyze, and report on program performance, identifying key performance indicators (KPIs) to gauge success, monitor trends, and propose strategies for continuous improvement.

Develop actionable insights and recommendations that support the customer’s growth, operational efficiency, and return on investment with OneRail.

Regularly integrate customer feedback into product and service enhancements, ensuring OneRail’s solutions evolve in alignment with customer needs and market demands.

Solution Design & Implementation :

Lead the development and presentation of customized solutions, showcasing how OneRail’s offerings align with the customer’s strategic initiatives.

Act as a change agent for the customer’s transformation journey, helping them achieve competitive differentiation and operational excellence in last-mile logistics.

Collaborate with OneRail’s product, engineering, and operations teams to ensure seamless implementation of customer-centric solutions and consistent delivery on service promises.

Qualifications :

Bachelor’s degree in Business, Supply Chain, or a related field; MBA or Master’s degree preferred.

5 years of experience in customer success, account management, or consulting in supply chain, logistics, or SaaS environments.

Demonstrated success in managing complex, high-value client relationships, with a proven ability to resolve customer issues and support long-term growth.

Exceptional interpersonal, communication, and presentation skills, with the ability to work collaboratively and strategically with all levels of an organization.

Strong analytical skills, with experience translating data into insights and actionable recommendations.

Proven experience developing and executing customized solutions based on client needs.

Flexibility and adaptability to operate within a dynamic, fast-paced environment.

Preferred : Previous experience in an embedded on-site role with direct customer engagement and support.

About OneRail :

OneRail, headquartered in Orlando, FL, is the emerging leader in Final Mile delivery technology. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe’s, Pepsi, American Tire Distributors, and Advance Auto Parts.

OneRail has been recognized by Gartner as one of the most innovative solutions in the Final Mile delivery space. We ranked in the top 100 of the Inc. 5000 list of the fastest-growing US private companies in 2022 and 2023 and received an Inc. Best Workplace award in 2023.

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Remote working / work at home options are available for this role.

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Strategic Growth Partner (Remote Work Available)

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