What are the responsibilities and job description for the Member Support Specialist position at OneShare Health?
Do you share our passion for helping others? Are you looking for more than just a job?
Submit your resume today and join us in our unwavering commitment to working and serving "Better Together"!
OneShare Health, LLC., based in Irving Texas is a medical cost sharing ministry providing a unique and affordable, ACA-exempt path to healthcare. Our core value is the biblical imperative of giving to and serving others. With industry-leading membership programs and an unparalleled member experience, OneShare Health is passionate about finding ways to fulfill our ministry to members, staff, and other charitable organizations.
As a condition of employment, each employee will be required to affirm that he or she will be able to carry out all employment duties in a way that supports and is consistent with OneShare Health's Christian mission, vision, scriptural foundation, values, and beliefs found on our website at About Our Christian Health Care Sharing Ministry | OneShare Health
Job Purpose
The Member Support Specialist is responsible for delivering is responsible for delivering excellence in customer service through the engagement, consultation, and education of members in a fast-paced, in-bound, call center environment. The Member Support Representative receives telephonic inquiries including but not limited to the following: sharing request status and payments, member billing and account information, provider accessibility, and general program and eligibility questions. This critical, member-facing, role handles each call with care, empathy, detail, subject matter expertise and with the ultimate goal of a one-call resolution. The desired result of the Member Support Specialist is to consistently provide an unmatched member experience, delivered in accordance with OneShare's values, internal processes and procedures, and various regulatory requirements.
Duties and responsibilities
Demonstrates effective, active listening to collect relevant information, build rapport and respond to callers in a professional, empathetic, and compassionate manner
Assists members in navigating company website and member portal(s) and encourages and reassures them to become educated, empowered, and self-sufficient
Accurately and expediently resolves issues, finds solutions, and provides information to OneShare Health members and customers
Effectively and accurately analyzes member and other customer inquiry type to help ensure accurate information and resolution steps
Accurately documents all provider and member interactions in a timely manner and in accordance with internal policies and procedures
Meets quality, quantity, and timeliness standards to achieve individual and department performance goals
Continually meets and exceeds Quality Assurance call audit standards
Qualifications
High School Diploma or equivalent
One (1) Plus years of inbound call center, customer service experience
Two (2) Plus years of experience in healthcare or insurance preferred
Familiarity with databases (AS400) preferred but not required
Bi-lingual (English/Spanish) preferred
Demonstrated ability to effectively multitask
Demonstrated understanding of medical terminology helpful but not required
Demonstrated attention to detail and accuracy in a fast-paced environment
Proficiency in various Microsoft applications
Excellence in verbal and written communication skills
EEO: OneShare Health, LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, marital status, genetic information, citizenship status, or other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States.
Submit your resume today and join us in our unwavering commitment to working and serving "Better Together"!
OneShare Health, LLC., based in Irving Texas is a medical cost sharing ministry providing a unique and affordable, ACA-exempt path to healthcare. Our core value is the biblical imperative of giving to and serving others. With industry-leading membership programs and an unparalleled member experience, OneShare Health is passionate about finding ways to fulfill our ministry to members, staff, and other charitable organizations.
As a condition of employment, each employee will be required to affirm that he or she will be able to carry out all employment duties in a way that supports and is consistent with OneShare Health's Christian mission, vision, scriptural foundation, values, and beliefs found on our website at About Our Christian Health Care Sharing Ministry | OneShare Health
Job Purpose
The Member Support Specialist is responsible for delivering is responsible for delivering excellence in customer service through the engagement, consultation, and education of members in a fast-paced, in-bound, call center environment. The Member Support Representative receives telephonic inquiries including but not limited to the following: sharing request status and payments, member billing and account information, provider accessibility, and general program and eligibility questions. This critical, member-facing, role handles each call with care, empathy, detail, subject matter expertise and with the ultimate goal of a one-call resolution. The desired result of the Member Support Specialist is to consistently provide an unmatched member experience, delivered in accordance with OneShare's values, internal processes and procedures, and various regulatory requirements.
Duties and responsibilities
Demonstrates effective, active listening to collect relevant information, build rapport and respond to callers in a professional, empathetic, and compassionate manner
Assists members in navigating company website and member portal(s) and encourages and reassures them to become educated, empowered, and self-sufficient
Accurately and expediently resolves issues, finds solutions, and provides information to OneShare Health members and customers
Effectively and accurately analyzes member and other customer inquiry type to help ensure accurate information and resolution steps
Accurately documents all provider and member interactions in a timely manner and in accordance with internal policies and procedures
Meets quality, quantity, and timeliness standards to achieve individual and department performance goals
Continually meets and exceeds Quality Assurance call audit standards
Qualifications
High School Diploma or equivalent
One (1) Plus years of inbound call center, customer service experience
Two (2) Plus years of experience in healthcare or insurance preferred
Familiarity with databases (AS400) preferred but not required
Bi-lingual (English/Spanish) preferred
Demonstrated ability to effectively multitask
Demonstrated understanding of medical terminology helpful but not required
Demonstrated attention to detail and accuracy in a fast-paced environment
Proficiency in various Microsoft applications
Excellence in verbal and written communication skills
EEO: OneShare Health, LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, marital status, genetic information, citizenship status, or other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States.
