What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE'S NEEDED position at OneSource Staffing Solutions?

GREAT EMPLOYMENT OPPORTUNITY

EXPERIENCED CUSTOMER SERVICE REPERSENTATIVE’S NEEDED

Full Time – Monday to Friday, 8 : 00am to 5 : 00pm

Qualified Candidates please forward resume to OneSource Staffing and / or call (570) 629-1914

Position Summary -

Process orders from customers in a timely manner, ensuring order accuracy and compliance with customer requirements. Handle other customer requests or issues that may or may not relate directly to an order, process sample requests and assist in handling general office duties that are assigned to the customer service department.

Key Strengths REQUIRED -

Pleasant demeanor.
Good communications skills.
Strong verbal, written communication and interpersonal skills.
Good computer skills.
Ability to handle multiple tasks at the same time.
Ability to prioritize tasks.
Good efficiency and accuracy skills.
Excellent organizational skills.
Ability to collaborate with the multiple levels within the organization
Willingness to serve the customer and meet their requirements / requests in a professional and timely manner.
Ability to work as a team member

Qualifications REQUIRED –

4-year college graduate (PREFERRED)

Must be able to multi task

Ability to organize work as required to meet customer demands or corporate demands

Ability to prioritize work, determining what is critical and needs to be completed

Areas of Responsibility :

Answer telephone and follow up as needed.

Order processing – includes taking the order, printing the order, allocating inventory / completing a purchase order for direct shipments, arranging freight and meeting customer specific instructions.

Order Acknowledgement – includes updating comments for all orders, timely updates to the customer on the delivery of their PO’s, and review of customer’s PO instructions

Interface with customers as necessary regarding their order and resolve any problems that may occur.

Process Direct shipments with suppliers and carriers.

Process Sample Requests.

Handle customer complaints including documentation, disposition and corrective action.

Maintain the Certificate of Analysis files.

Maintain and update customer information such as address, telephone number

Update customer comments with regard to specific customer requirements.

General office duties such as filing, copying, faxing, and word processing.

Maintain a clean and safe working environment at all times

Promote teamwork within department and across all departments and affiliates

Other Responsibilities include (but not limited to)

Understand and adhere to / follow the department procedures and policies

Adhere to and support the principles of Responsible Distribution™.

Assume other activities and responsibilities from time to time as directed.

Physical Demands and Work Environment Characteristics

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee must frequently lift and / or move up to 10 pounds. The Job Description is not an exhaustive list of all duties and responsibilities nor does it constitute an employment agreement between the employer and employee. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Interested QUALIFIED CANDIDATES please forward resume and / or call OneSource Staffing – Tannersville office at (570) 629-1914

Prescreening Required -Drug Test, Background Check & Physical

OneSource Staffing -Tannersville

254 Stadden Road (corner of Rt. 611 and Stadden Rd)

Tannersville, PA 18372

when it comes to Employment…WE’RE THE ONE!”

BOTH

Salary : $20 - $23

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