Customer Support Engineer (IT/Cloud)

Description

CUSTOMER SUPPORT ENGINEER (Technical Pillar)

Location : Remote, USA

Employment Type : Full-Time

Compensation : $75,000-$90,000 (Range applies to US candidates only) Benefits / Variable Comp / Equity - Range may vary based on experience.

Benefits Offered : Vision, Medical, Life, Dental, 401K

Summary

We are looking for a Customer Support Engineer to join our Technical Pillar Customer Support team. This individual will be responsible for working with our external customers to provide them with overall product / environmental support and resolve any technical issues that may arise. The ideal candidate will be passionate about working with customers, providing exceptional customer service, committing to maintaining our internal & external knowledgebase, and helping enable the success of their teammates.

Primary Duties and Responsibilities

• Respond to customer issues and proactively contact customers to triage problems.
• Provide remote support for OneStream customers.
• Research, resolve and respond to complex issues. Strong understanding of technical troubleshooting. methodologies.
• Ability to communicate complex / technical concepts and provide thorough Root Cause Analysis findings.
• Collaborate with other teams to help solve support problems, training problems, and other issues that may arise.
• Update and maintain technical knowledge base articles.
• Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency.
• Lead by example and encourage information sharing, team-based resolution activity, cross-functional training & collaboration.
• Emphasis on resolving cases as quickly & effectively as possible.
• Assist in developing innovative solutions and building strong relationships with customers.

Required Education and Experience

Preferred Education and Experience

OneStream, Oracle Hyperion HFM, FDM, Planning, Essbase, Blackline, IBM Cognos or other EPM database solutions.

Knowledge, Skills, and Abilities

Travel

Who We Are

OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team

Benefits at OneStream

OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are :

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.

OneStream is an Equal Opportunity Employer.

LI-KT1 #LI-Remote

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary : $75,000 - $90,000