Store Manager

As the Store Manager, you will be responsible for the successful management and leadership of a Trane Supply Store and Residential warehouse facility. In this role, you will lead a team of customer sales associates, warehouse technicians and other specialty positions based on local market, product offerings and other factors. The Store Manager is responsible for the management of overall operations and sales, understanding local markets and product representation, and leading and developing the branch team.

• Lead a team of Customer Specialists within a specific geographic area.
• Participate in the daily workflow and daily activities to meet the SLA metrics and customer needs.
• Partner with Retail Operations Leader as needed with developing and implementing strategic and tactical support plans for a group of stores.
• Partner with Sales Leaders to build relationships with customers to identify key customers for the specialist team to support.
• Ensure quotes and orders are being followed up on in a timely manner.
• Develop and maintain equipment data resources; educate Customer Specialists on how to use the resources to serve customers.
• Timely resolution of delivery, billing, and warranty claim issues as escalated.  
• Develop, maintain, and ensure execution of pricing policy by partnering with the SBU pricing team.
• Support Customer Specialist(s) and Retail Operations Leader in implementing the sales plans.
• Own internal onboarding of new Customer Specialist Associates.
• Participate in monthly team meetings and quarterly reviews.
• Work with ROL and credit department on credit and collection issues for equipment and parts.
• Communicate consistently with all team members.
• Assist with On-Call Support.
• Assist in business planning for calendar year.
• Work with team on individual’s personal development and coaching. 
• Conduct monthly individual one on one sessions with team on development.
• Manage team time and attendance.
• Must be able to travel to visit Customer Specialist team members at various locations where needed. (<10%)
• Other activities as needed.

• Associate’s (AA) degree or equivalent combination of education and experience.
• Two years supervisory experience with two or more employees. 
• Two to four years of customer service, sales and/or marketing experience. 
• Proven experience in building customer relationships.
• Overall knowledge of HVAC distribution and dealer sales, service, installation and business practices is helpful.
• Experience in the development and execution of distribution and marketing plans and programs. 

• Team skills, both as a leader and team member.
• Lead the internal support and operational team that complements the customers’ growth and assists the external sales force.
• Must be results driven, a strong team player and be able to maintain a high energy level even with challenging situations or customers.
• High level of personal initiative coupled with good planning, organizational and delegation skills.
• Strong communication skills, both verbal and written.
• Excellent interpersonal and problem-solving skills.
• Good salesmanship abilities.
• Strong computer skills including Microsoft Office; Word, Excel, and Outlook.

This role has been designated by the Company as Safety Sensitive.

Base Compensation Range is $70,000 - $95,000. Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.