What are the responsibilities and job description for the Call Center Supervisor position at OneTouch Direct?
Join our dynamic team at OneTouch Direct , a leader in providing comprehensive contact center solutions to Fortune 500 companies. We pride ourselves on delivering exceptional service while cultivating a supportive and engaging workplace culture. We are currently seeking an experienced Call Center Supervisor to oversee our operations and be a pivotal part of our continued growth.
As a Call Center Supervisor, you will be responsible for managing a team of customer service agents, ensuring optimal performance, and maintaining high levels of employee engagement. You will play a crucial role in driving key performance indicators and contributing to our mission of excellence in service delivery.
Key Responsibilities :
- Lead and supervise a team of call center agents, ensuring adherence to policies and optimum performance.
- Monitor, analyze, and report on team performance metrics, identifying areas for improvement.
- Conduct regular coaching sessions and training to foster employee development and motivation.
- Develop and implement strategies to achieve performance targets and enhance operational efficiency.
- Ensure high levels of customer satisfaction through effective management of service delivery.
- Handle escalated customer queries and resolve complex issues as they arise.
- Collaborate with upper management to align departmental goals with organizational objectives.
Requirements
Preferred Qualifications :
Join us at OneTouch Direct, where you can drive positive change, inspire your team, and make a difference in the lives of our customers!
Benefits
