What are the responsibilities and job description for the Customer Support Representative position at OneTouch Direct?
Join us at OneTouch Direct, where we don't just take calls - we create connections! As a leading contact center solution provider since 1998, we pride ourselves on delivering exceptional service for our Fortune 500 partners. Are you ready to make a difference in a role that matters?
As a Customer Support Representative, you will have the opportunity to engage with first responders through AT&T FirstNet. Your primary mission? To deliver top-notch customer care that resolves issues swiftly and leaves our customers smiling!
Here's what you'll be doing:
As a Customer Support Representative, you will have the opportunity to engage with first responders through AT&T FirstNet. Your primary mission? To deliver top-notch customer care that resolves issues swiftly and leaves our customers smiling!
Here's what you'll be doing:
- Fielding calls to provide world-class customer service for a top mobile company
- Transforming challenges into opportunities by resolving customer issues effectively
- Creating a satisfying experience as you handle inquiries and complaints
- Finding the best solutions to answer questions quickly and efficiently
- Knowing when to escalate issues, ensuring every concern is addressed
- Outstanding communication skills, both verbal and written
- A friendly and professional telephone demeanor
- A genuine passion for helping customers and enhancing their experience
- Ability to stay cool under pressure and manage escalated situations
- Previous experience in retail or customer service/call center (1-2 years preferred)
- Familiarity with Mobility and Data products is a plus!
- The WEEKLY COMISSION will be paid as 3 tiers based on ORS Score. Based on your ORS Score depends on if you receive an additional $1, $2, or $3 an hour.
- Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
- If you have more than 150 hours you will be paid additional $1 for every hour worked for the month.
- Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
- GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
- Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
- Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
- Benefits: Health Care Plan (Medical, Dental & Vision)
- Growth: Opportunity for professional advancement as we grow!
- Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups
Salary : $2 - $3
