What are the responsibilities and job description for the Remote Client Support Agent - Tampa position at OneTouch Direct?
At OneTouch Direct, we pride ourselves on creating exceptional connections through outstanding customer service. As a leader in providing contact center solutions, we're looking for dedicated individuals to join our team as Remote Client Support Agents. If you're passionate about helping others and excel in a remote work environment, we want to hear from you!
Position Overview: As a Remote Client Support Agent, you'll be responsible for helping clients navigate their inquiries and concerns through clear communication. You'll act as a crucial link between our clients and the services we provide, ensuring a seamless customer experience.
Key Responsibilities:
- Handle inbound calls and inquiries from clients, providing prompt and knowledgeable support.
- Identify customer needs and determine appropriate solutions to maintain client satisfaction.
- Resolve issues and challenges effectively, escalating when necessary.
- Maintain detailed records of interactions and ensure confidentiality of customer information.
- Collaborate with team members to share best practices and improve user experience.
- Previous experience in customer support or related field (1-2 years preferred).
- Strong communication skills, both verbal and written.
- Proficient with computers and ability to navigate support software.
- Ability to work independently in a remote environment.
- Excellent problem-solving skills and a customer-centered attitude.
- Available to work flexible hours, including evenings and weekends as needed.
Required Equipment:
- Desktop or laptop computer with Windows 11 (no Apple, Surface, or Chromebook).
- Wired internet connection (via ethernet cable).
- USB headset with noise-canceling microphone (not wireless).
- Webcam (external or built-in).
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
