What are the responsibilities and job description for the Remote Client Support Agent - Tampa position at OneTouch Direct?
At OneTouch Direct , we pride ourselves on creating exceptional connections through outstanding customer service. As a leader in providing contact center solutions, we're looking for dedicated individuals to join our team as Remote Client Support Agents . If you're passionate about helping others and excel in a remote work environment, we want to hear from you!
Position Overview : As a Remote Client Support Agent, you'll be responsible for helping clients navigate their inquiries and concerns through clear communication. You'll act as a crucial link between our clients and the services we provide, ensuring a seamless customer experience.
Key Responsibilities :
- Handle inbound calls and inquiries from clients, providing prompt and knowledgeable support.
- Identify customer needs and determine appropriate solutions to maintain client satisfaction.
- Resolve issues and challenges effectively, escalating when necessary.
- Maintain detailed records of interactions and ensure confidentiality of customer information.
- Collaborate with team members to share best practices and improve user experience.
Requirements
Required Equipment :
Benefits
