What are the responsibilities and job description for the Sales Chat Representative - Tampa position at OneTouch Direct?
Hey there! At OneTouch Direct, we're not just about taking calls; we're all about creating great experiences! Founded in 1998, we've grown into a leading provider of contact center solutions across the nation. Partnering with Fortune 500 companies, we deliver useful products with a smile and excellent service. We foster a vibrant culture that celebrates our team members and their contributions.
As a Sales Chat Representative, you’ll:
- Be the friendly voice guiding customers through the sales cycle.
- Reach out to potential or existing customers, sharing info about our fantastic products and services.
- Ask great questions to really understand what our customers need.
- Share your recommendations with a focus on cross-selling and upselling.
- Accurately take and process orders, ensuring a smooth experience.
- Deliver a consistently amazing customer experience with each interaction.
- Ideally, you have 1 years of sales experience, but don’t worry if you’re just starting out!
- Experience in hospitality or a call center is a plus, but not mandatory.
- You possess excellent communication and writing skills.
- Comfortable using computers, including typing and navigating multiple tabs and systems.
- You’re passionate about resolving issues and making customers smile.
- You bring a dynamic, energetic personality to the team.
- Ability to juggle tasks, prioritize effectively, and manage your time.
- A strong phone presence with experience making lots of calls is a bonus!
- Full-Time Hours: 40 hours per week schedule
- GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly!
- 6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks! ·
- Supportive Environment: Classroom training, plus ongoing support for your success!
- Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
- Benefits: Health Care Plan (Medical, Dental & Vision)
- Culture: Diverse, welcoming culture with Employee Resource Groups
- Referrals: Refer a friend and earn up to $2,000 per person!
