Senior Customer Success Architect - GRC

The Challenge

The Customer Success Architect (CSA) role is a strategic advisor within our Privacy/GRC/Compliance product portfolio. We are looking for passionate technical experts with significant industry experience to help ensure strategic success and achieve value while engaging with our portfolio of selected OneTrust customers.

Specifically, here we are looking for an architect that fits into our ‘GRC & Security’ Cloud. The global threat landscape continues to evolve each day, bringing new and unexpected risks to people and organizations. In the face of continuous cyber threats, global crises, and natural disasters, a company’s organization and supply chain must stay resilient. We need someone who can advise them on the challenges they will face and how to overcome them as they look to use OneTrust to meet their business outcomes.

The grade level for this position would be determined based on an individual candidate’s skills and past experiences as they align to the role’s leveling guidelines.

Your Mission

• Establish Trusted Advisor status with senior business and technology leaders.
• Develop and present strategic application and architectural design documents leveraging OneTrust best practices.
• Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
• Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
• Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
• Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
• Translate and implement strategic needs into practical OneTrust technology-driven solutions.
• Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.
• Effectively present to both implementation teams and C-level executives, earning their trust.
• Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.
• Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.
• Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery.
• Engage with customers to build long-term strategic relationships and ensure ongoing success.
• Mentor less experienced team members and customers to enhance their strategic skills and understanding.
• Establish structured feedback loops with customers to continuously improve OneTrust products and services.

You Are

• Demonstrated ability in leadership, mentorship, and organizational behavior.
• Strategic thinker with the ability to quickly learn and apply new concepts, business models, regulations, and technologies.
• Strong aptitude for communicating complex business and technical concepts using visualization and modeling aids.
• Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders.
• Demonstrated expertise in customer-facing privacy and security consulting, implementation, and advisory roles.
• Excellent written and verbal communication skills, including strong presentation abilities.
• Ability to work independently, prioritize, multitask, and perform effectively under pressure.
• Familiarity with privacy, ethics, security, compliance, or sustainability concepts, standards, processes, and issues.
• In-depth knowledge of OneTrust products and their application in managing business operations.
• Experience with cloud architecture, multi-tenancy, and multi-tiered infrastructure.
• Technical skills in cloud architecture, containerization, scripting, and database management.
• Experience with large-scale, technologically complex accounts.
• Understanding of public cloud infrastructure (AWS, Azure, Google Cloud).
• Certifications such as CIPP/E, CIPM, CIPP/US, CIPT, FIP, GRCP, GRCA, CRISC, or CTPRP.

Your Experience Includes

• BA/BS in a related subject is required
• 4-6 years in a role within software consulting or related experience
• Effective communication skills. Proven success in and genuine enthusiasm for working with technical teams
• Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)
• Practical experience in troubleshooting software and web services
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
• Strategic thinking, problem-solving, and decision-making capabilities
• Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
• Experience within the Technology/SaaS industry
• Experience in using software for reporting and task management such as Salesforce preferred

Preferred Technical Skills

• Experience with GRC Tools: Proficiency in leading GRC platforms such as OneTrust, ServiceNow, or MetricStream, with openness to experience across various GRC tools.
• Knowledge of GRC Standards and Security Frameworks: Familiarity with key security frameworks (e.g., ISO, NIST, SOC, PCI DSS) and privacy standards, with a preference for experience in SOC 2, ISO 27001, or NIST CSF.
• Consulting and Communication Skills: Demonstrated ability to translate regulatory requirements into actionable GRC strategies, with strong customer-facing communication and presentation skills.