Senior Manager of Business Operations

The Challenge

As the Senior Manager of Business Operations, you will be a critical partner to the CEO, CFO, and executive leadership team, working closely with functional leaders to frame complex business challenges and craft actionable recommendations. Your work will drive OneTrust’s most important initiatives, helping the company navigate its growth and bring clarity to key decision-making processes. This role places you at the center of our most transformative efforts, providing unmatched exposure to top-level leadership while shaping the trajectory of our business. 

If you thrive on solving complex problems, are highly strategic, and enjoy partnering with executives to drive change, this role offers the opportunity to make a lasting impact across the entire organization. 

Your Mission

As the Senior Manager of Business Operations, you will: 

• Partner with Leadership: Act as a trusted advisor to the CEO, CFO, and executive team, framing business challenges and designing solutions that drive critical business outcomes. You’ll help shape the direction of the company by providing insights and recommendations that align with our executive priorities. 

• Lead Strategic Planning and Execution: Work closely with Corporate Strategy and functional owners to design and drive OneTrust’s annual strategic plan, ensuring alignment across departments and turning high-level strategy into actionable execution plans. 

• Solve Complex Problems: Analyze intricate business challenges, formulate clear problem statements, and design practical solutions with detailed, actionable steps. Your ability to translate strategy into operations will be crucial in driving execution. 

• Cross-Functional Leadership: Lead cross-functional initiatives by building collaborative “SWAT” teams that break down silos and foster cross-departmental collaboration. You’ll quarterback the design and execution of key initiatives, ensuring that critical stakeholders are aligned on the problems we need to solve, clear on how we plan to solve it and focused on delivering tangible outcomes. 

• Monitor and Adapt Execution: Ensure continuous monitoring of strategic initiatives, identify risks, and implement course corrections when needed to keep projects on track. You’ll play an essential role in ensuring the company meets its goals by staying agile and responsive to new insights. 

• Governance and Decision Making: Establish governance structures that ensure effective decision-making, set up forums that support timely, data-driven decisions, and provide frameworks for identifying and resolving potential risks. 

• Build Relationships and Influence: Cultivate strong relationships with key stakeholders across the organization, facilitating communication and ensuring everyone is aligned on priorities and execution plans. 

• Drive Operational Excellence: Work across functions to implement and optimize key processes (such as quote-to-cash and record-to-report), ensuring we continuously improve efficiency, scalability, and automation. 

You Are

• Strategic and Analytical: You have a proven ability to frame complex problems, analyze them critically, and turn insights into actionable plans that drive business results. 

• A Collaborative Leader: You excel at working across functions, building strong relationships, and driving collaboration between senior executives and functional teams. 

• Execution-Oriented: You are adept at turning strategy into action, monitoring progress, and ensuring projects deliver the intended outcomes. You thrive in fast-paced, dynamic environments where agility is key. 

• Organized and Detail-Oriented: You bring structure and clarity to ambiguity, ensuring that initiatives are well-organized and that stakeholders are clear on their roles, responsibilities, and next steps. 

• Adaptable and Resilient: You operate effectively in high-pressure environments, managing competing priorities and maintaining composure when the stakes are high. 
• A Strong Communicator: Your communication skills allow you to influence and inspire others, while ensuring alignment at all levels of the organization.
• 10-12 years of experience in business operations, strategic planning, or similar roles within high-growth companies, particularly in SaaS or technology. 

• Proven experience partnering with executive leadership and cross-functional teams to frame business problems and develop actionable recommendations that drive results. 

• Demonstrated ability to lead complex, cross-functional initiatives from ideation through execution, with a strong focus on driving measurable business outcomes. 

• Strong project management experience, with a track record of successfully managing multiple high-stakes projects and initiatives simultaneously in a fast-paced environment. 

• Experience in operational processes (e.g., quote-to-cash, record-to-report), system implementation, and process optimization to drive efficiency and scalability. 

• Bachelor’s degree in Business, Operations, or a related field is required; MBA or advanced degree is a plus. 

• Exceptional analytical skills, with the ability to distill complex information and data into clear insights and actionable plans.