What are the responsibilities and job description for the OEM Customer Service position at Onewater Marine Inc?
About the Role:
As an OEM Support Manager, your main objective will be to ensure the smooth and efficient operation of a territory of customers within our OEM department. You will be responsible for overseeing the entire OEM support process, from receiving and processing orders to coordinating with internal teams to ensure timely shipment of customer orders. Your ultimate goal will be to provide exceptional support to our OEM customers, ensuring their satisfaction and maintaining strong relationships. This role is crucial in maintaining the reputation of our company as a reliable and customer-focused supplier.
Minimum Qualifications:
- Experience working with customers and understanding their specific needs and requirements.
- Knowledge of supply chain management principles and practices.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
- Exceptional organizational and problem-solving skills, with the ability to handle multiple tasks and prioritize effectively.
- Attention to detail is a critical skill in this role
Preferred Qualifications:
- Bachelor's degree in Business Administration, or similar field
- Knowledge of inventory management systems and software.
- Ability to analyze data and generate meaningful insights to drive process improvements.
Responsibilities:
- Manage the day-to-day operations of a territory within our OEM customer service department, including receiving and processing orders, coordinating with internal teams, and communicating with our sales department and other external stakeholders
- Ensure timely and accurate processing of OEM orders, ensuring that all customer requirements are met and exceeded.
- Collaborate with cross-functional teams to resolve any issues or challenges that may arise during the OEM support process.
- Maintain strong relationships with OEM customers, providing exceptional support and addressing any concerns or inquiries in a timely and professional manner.
- Continuously improve the OEM support process by identifying areas for optimization and implementing effective solutions.
Skills:
In this role, you will utilize your strong organizational and communication skills to effectively manage a customer territory and ensure the smooth flow of goods to our customers. Your attention to detail and your ability to build and maintain relationships with customers and internal teams will be essential in providing the highest level of customer service. Additionally, your problem-solving abilities will be essential to optimize and drive continuous improvement in the OEM Customer Service department.
