What are the responsibilities and job description for the Service Advisor position at Onewater Marine Inc?
About the Role:
As a Service Advisor at Walker's Marine, you will play a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. Your primary responsibility will be to act as the liaison between customers and the service department, effectively communicating their needs and concerns. You will be responsible for diagnosing issues, recommending appropriate services, and providing accurate estimates to customers. Additionally, you will oversee the service process from start to finish, ensuring timely updates and follow-ups with clients. Ultimately, your goal will be to enhance the overall customer experience and contribute to the success of the service department.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in a customer service role, preferably in the automotive or marine industry.
- Strong communication and interpersonal skills.
Preferred Qualifications:
- Experience with marine service operations.
- Familiarity with service management software.
- Certification in customer service or related field.
Responsibilities:
- Greet customers and assess their service needs in a friendly and professional manner.
- Communicate effectively with customers to explain service recommendations and answer any questions.
- Prepare accurate service estimates and ensure that all necessary parts and services are ordered.
- Coordinate with technicians to schedule service appointments and manage workflow in the service department.
- Follow up with customers post-service to ensure satisfaction and address any further concerns.
Skills:
The required skills of strong communication and interpersonal abilities will be utilized daily as you interact with customers, ensuring their needs are understood and met. Your experience in customer service will help you navigate challenging situations and provide effective solutions. Familiarity with service management software will enable you to efficiently track service requests and manage appointments. Preferred skills, such as knowledge of marine service operations, will enhance your ability to provide informed recommendations to customers. Overall, these skills will contribute to a seamless service experience, fostering customer trust and satisfaction.
DO NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE JOB DESCRIPTION:
OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
