What are the responsibilities and job description for the Service Advisor position at Onewater Marine Inc?
POSITION SUMMARY
Service Advisors are responsible for providing an excellent customer service experience at their OneWater store. They are passionate about delighting customers and achieving or exceeding the customers’ expectations through timely service, done in a profitable and efficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties (Most Important to Least Important) |
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SKILLS
- Excellent interpersonal and communication skills
- Ability to build and maintain customer relationships
- Ability to manage service schedules and appointments
- Ability to prioritize tasks in a fast-paced environment
- Detail-oriented with accurate documentation and reporting
- Efficient in managing workflow and ensuring customer expectations are met
QUALIFICATIONS / REQUIREMENTS
- High school diploma or equivalent (required)
- Minimum of 2-3 years of experience in a customer service or service advisor role, preferably in the automotive, marine, or related industries preferred
- Experience working in a service department (marine service experience is a strong advantage)
- Knowledge of marine equipment, boats, engines, and parts (strongly preferred)
- Familiarity with basic marine maintenance and repair terminology
OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
