What are the responsibilities and job description for the Service Manager position at Onewater Marine Inc?
About the Role:
The Service Manager at Norfolk Marine Company (NMC) plays a crucial role in ensuring the efficient operation of the service department, focusing on delivering exceptional customer satisfaction. This position is responsible for overseeing all aspects of service delivery, including preventive maintenance and repair services for marine equipment. The Service Manager will lead a team of skilled technicians, ensuring that all work is performed to the highest standards and in compliance with safety regulations. Additionally, this role involves direct interaction with customers to address their needs and concerns, fostering long-term relationships. Ultimately, the Service Manager is tasked with driving operational excellence and enhancing the overall service experience for our clients.
Minimum Qualifications:
- Proven experience in a service management role, preferably in the marine or automotive industry.
- Strong knowledge of building maintenance, electrical troubleshooting, and automotive repair.
- Excellent customer service skills with a focus on customer satisfaction.
Preferred Qualifications:
- Certification in marine service management or related field.
- Experience with body shop operations and line maintenance.
- Familiarity with industry regulations and safety standards.
Responsibilities:
- Oversee daily operations of the service department, ensuring timely and quality service delivery.
- Manage and schedule preventive maintenance and repair work for marine equipment.
- Lead and mentor a team of technicians, providing guidance and support in troubleshooting and repairs.
- Engage with customers to understand their service needs and ensure their satisfaction with the services provided.
- Monitor service department performance metrics and implement improvements as necessary.
Skills:
The required skills in building maintenance and electrical troubleshooting are essential for diagnosing and resolving issues that arise in marine equipment. Daily interactions with customers will leverage strong customer service skills to ensure their needs are met and expectations exceeded. The ability to manage a service department effectively will utilize skills in preventive maintenance and automotive repair, ensuring that all services are performed efficiently. Leadership skills will be crucial in mentoring technicians, fostering a collaborative environment that promotes continuous improvement. Additionally, familiarity with body shop operations will enhance the service manager's ability to oversee diverse repair tasks and maintain high-quality standards.
DO NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE JOB DESCRIPTION:
OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
