What are the responsibilities and job description for the Fixed Operations Manager position at OneWater Marine?
About Us
OneWater Marine is a leading provider in the marine industry, offering top-tier sales, service, and support for a wide range of recreational and commercial boats. We take pride in delivering exceptional customer experiences both on and off the water. As we continue to grow, we’re seeking an experienced and motivated Fixed Operations Manager to lead and elevate our service, parts, and warranty departments.
Position Summary
The Fixed Operations Manager oversees all fixed operations including service, parts, accessories, and warranty processing. This leadership role ensures that each department runs efficiently, profitably, and delivers excellent customer satisfaction. The ideal candidate will bring experience in marine or automotive service operations and possess a strong blend of leadership, technical knowledge, and customer service.
Duties (Most Important to Least Important)
Oversee day-to-day operations of the service and parts departments.
Develop and implement processes to maximize efficiency, profitability, and customer satisfaction
Manage service scheduling, technician productivity, and quality control.
Monitor inventory levels of parts and accessories; manage vendor relationships and ordering processes.
Ensure timely and accurate warranty claim submissions and follow-ups.
Analyze and report on departmental performance metrics (e.g., labor hours, parts sales, service revenue).
Train, coach, and lead service advisors, technicians, and parts personnel.
Maintain compliance with safety standards, environmental regulations, and manufacturer policies.
Resolve customer complaints and ensure a high level of satisfaction.
Skills
Use the table / checklist below to indicate what is required of this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Using the rating scale below, indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities.
C=Constantly
F=Frequently
O=Occasionally
R=Rarely
(5-8 hrs. /shift)
(2-5 hrs. /sift)
(Up to 2 hrs. /shift)
(Not regular part of job)
Physical Activities
Remaining in a stationary position, often standing or sitting for prolonged periods
O
Repeating motions that may include the wrists, hands and/or fingers
F
Moving about to accomplish tasks or moving from one worksite to another
C
Operating motor vehicle
F
Communicating with others to exchange information
C
Assessing the accuracy, neatness and thoroughness of the work assigned
C
Hearing
C
Talking
C
Seeing
C
Eye/Hand/Foot Coordination
F
WORK ENVIRONMENT
Use the table / checklist below to indicate the environmental conditions and physical demands of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How would you best describe the environmental demands for this position? (Check only one)
Environmental Conditions
No adverse environmental conditions expected
Poor ventilation
Hazardous conditions
Small and/or enclosed spaces
X
Noisy environments
X
How would you best describe the physical demands for this position? (Check only one)
Physical Demands
Sedentary work that primarily involves sitting/standing
☐
Light work that includes moving objects up to 20 pounds
☐
Medium work that includes moving objects up to 50 pounds
☒
Heavy work that includes moving objects up to 100 pounds or more
☐
DO NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE JOB DESCRIPTION
OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
OneWater Marine is a leading provider in the marine industry, offering top-tier sales, service, and support for a wide range of recreational and commercial boats. We take pride in delivering exceptional customer experiences both on and off the water. As we continue to grow, we’re seeking an experienced and motivated Fixed Operations Manager to lead and elevate our service, parts, and warranty departments.
Position Summary
The Fixed Operations Manager oversees all fixed operations including service, parts, accessories, and warranty processing. This leadership role ensures that each department runs efficiently, profitably, and delivers excellent customer satisfaction. The ideal candidate will bring experience in marine or automotive service operations and possess a strong blend of leadership, technical knowledge, and customer service.
Duties (Most Important to Least Important)
Oversee day-to-day operations of the service and parts departments.
Develop and implement processes to maximize efficiency, profitability, and customer satisfaction
Manage service scheduling, technician productivity, and quality control.
Monitor inventory levels of parts and accessories; manage vendor relationships and ordering processes.
Ensure timely and accurate warranty claim submissions and follow-ups.
Analyze and report on departmental performance metrics (e.g., labor hours, parts sales, service revenue).
Train, coach, and lead service advisors, technicians, and parts personnel.
Maintain compliance with safety standards, environmental regulations, and manufacturer policies.
Resolve customer complaints and ensure a high level of satisfaction.
Skills
- 3 years of management experience in fixed operations (marine, automotive, powersports, or similar).
- Proven leadership skills with the ability to manage and motivate a team.
- Knowledge of marine products, boat systems, and marine engine maintenance is highly desirable.
- Strong organizational and problem-solving skills.
- Excellent communication and customer service abilities
- 3 years of management experience in fixed operations (marine, automotive, powersports, or similar)
- Certifications in marine service/repair or manufacturer training (Yamaha, Mercury, Volvo Penta, etc.) preferred
- Experience managing warranty processes and claims preferred
- Familiarity with dealership operations and retail environments.
- Experience using Lightspeed DMS (Dealer Management System) preferred
Use the table / checklist below to indicate what is required of this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Using the rating scale below, indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities.
C=Constantly
F=Frequently
O=Occasionally
R=Rarely
(5-8 hrs. /shift)
(2-5 hrs. /sift)
(Up to 2 hrs. /shift)
(Not regular part of job)
Physical Activities
Remaining in a stationary position, often standing or sitting for prolonged periods
O
Repeating motions that may include the wrists, hands and/or fingers
F
Moving about to accomplish tasks or moving from one worksite to another
C
Operating motor vehicle
F
Communicating with others to exchange information
C
Assessing the accuracy, neatness and thoroughness of the work assigned
C
Hearing
C
Talking
C
Seeing
C
Eye/Hand/Foot Coordination
F
WORK ENVIRONMENT
Use the table / checklist below to indicate the environmental conditions and physical demands of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How would you best describe the environmental demands for this position? (Check only one)
Environmental Conditions
No adverse environmental conditions expected
Poor ventilation
Hazardous conditions
Small and/or enclosed spaces
X
Noisy environments
X
How would you best describe the physical demands for this position? (Check only one)
Physical Demands
Sedentary work that primarily involves sitting/standing
☐
Light work that includes moving objects up to 20 pounds
☐
Medium work that includes moving objects up to 50 pounds
☒
Heavy work that includes moving objects up to 100 pounds or more
☐
DO NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE JOB DESCRIPTION
OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
