Service Administrator

About the Role:

The Service Administrator at OneWater Yacht Group plays a crucial role in ensuring the smooth operation of our service department. This position is responsible for managing service requests, coordinating with technicians, and maintaining accurate records of service activities. The ideal candidate will facilitate communication between customers and service staff, ensuring that all inquiries and issues are addressed promptly and effectively. By streamlining processes and enhancing customer satisfaction, the Service Administrator contributes significantly to the overall success of the service department. Ultimately, this role is vital in fostering long-term relationships with our clients and ensuring their boating experiences are exceptional.

Minimum Qualifications:

• High school diploma or equivalent.
• Ability to type at least 40 WPM with high accuracy.
• Proven experience in an administrative role, preferably in a service or customer support environment.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and service management software.

Preferred Qualifications:

• Associate's degree in business administration or a related field.
• Experience in the marine industry or with yacht services.
• Familiarity with inventory management and parts ordering processes.
• Customer service certification or training.
• Bilingual abilities, particularly in Spanish, are a plus.

Responsibilities:

• Manage incoming service requests and schedule appointments for customers.
• Resolve minor customer complaints or escalate issues to the Service Manager when necessary.
• Prepare and process work orders, invoices, and warranty claims accurately and efficiently.
• Maintain accurate records of service activities, including customer interactions and service history.
• Communicate effectively with customers regarding service updates, pricing, and timelines.
• Assist in the preparation of service reports and documentation for management review.

Skills:

The required skills for this role, such as strong organizational abilities, are essential for managing multiple service requests and ensuring that all tasks are completed efficiently. Excellent communication skills are utilized daily to interact with customers and technicians, providing updates and addressing concerns. Proficiency in Microsoft Office Suite allows the Service Administrator to create reports and maintain records effectively. Preferred skills, such as familiarity with the marine industry, enhance the candidate's ability to understand customer needs and provide tailored service solutions. Overall, a combination of these skills ensures that the Service Administrator can contribute to a positive customer experience and the operational success of the service department.

DO NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE JOB DESCRIPTION:

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.