What are the responsibilities and job description for the Events and Guest Experience Manager position at ONEWORLD STAFFING SOLUTIONS?
Job Overview
We are seeking a dedicated and dynamic Guest Experience Manager to enhance the overall experience of our guests. This role is pivotal in ensuring that our guests receive exceptional service and that their needs are met throughout their stay or event. The ideal candidate will possess strong organizational skills and a passion for hospitality, with the ability to communicate effectively and negotiate contracts that align with our service standards.
Duties
- Oversee guest services operations, ensuring high levels of satisfaction and engagement.
- Develop and implement strategies for upselling services and enhancing guest experiences.
- Coordinate with various departments to ensure seamless event execution, including banquets and special occasions.
- Manage event marketing initiatives to attract new guests and retain existing clientele.
- Maintain a budget for guest services operations, ensuring cost-effective practices while delivering quality experiences.
- Communicate effectively with guests to understand their needs and resolve any issues promptly.
- Negotiate contracts with vendors and service providers to secure favorable terms for events and services.
Qualifications
- Proven experience in hospitality or guest services management.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Excellent communication skills, both verbal and written, with the ability to negotiate effectively.
- Familiarity with budgeting processes related to guest services or event management.
- Experience in managing banquets or large-scale events is preferred.
- Knowledge of event marketing strategies to promote services effectively.
- A passion for providing outstanding guest experiences and a commitment to hospitality excellence.
Join our team as a Guest Experience Manager, where your expertise will play a crucial role in creating memorable moments for our guests!
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
Ability to Commute:
- Elora, TN 37328 (Preferred)
Ability to Relocate:
- Elora, TN 37328: Relocate before starting work (Preferred)
Work Location: In person
Salary : $45,000 - $50,000