What are the responsibilities and job description for the Senior Customer Success Manager, Top Accounts position at Onit?
Our team is looking for our next Customer Success Manager to continue developing ongoing relationships with our customers! You will have the unique opportunity to work with multiple products addressing the toughest challenges of Legal Departments worldwide today. We pride ourselves on being a customer focused organization starting with our implementation process all the way through customer success, renewals, and support.
What You Will Be Doing
● You will become a product expert and help guide our customers in getting the most out of their system.
● You will be a problem solver for both our customers and internal stakeholders
● You will proactively identify at risk customers.
● You will develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
● You will be working cross functionally with the Implementation, Support, Marketing, Product, Renewals Teams
What You Will Bring to Onit
● You can put yourself in others’ shoes and see situations from perspectives other than your own
● You’re motivated by seeing others succeed and grow when you partner with them
● You’re highly adaptable, easily acclimating to a rapidly changing business and industry.
● Highly organized, ability to multi-task and exceptionally responsive
● Strong communication and presentation skills, along with an ability to work with a broad range of clients with varying skillsets
● Excellent relationship building skills, as you will be required to interact with cross-functional team members throughout the company to advocate for customer needs
● Ability to comfortably engage in conversations related to enterprise-level software and how it’s used to address business requirements
● You are hungry for knowledge. Legal Tech is undergoing a rapid change and you want to learn more!
Requirements
● 4-6 years of professional experience
● Experience in Customer Success or Account Management
● Background in Consulting or Software (Legal Software is a plus)
● Experience with Salesforce and Customer Success tools
● Startup Experience working within a small Customer Success Org.
● Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case)
Nice to Have
● Bachelor’s Degree
