Manager, Successor Interest/Assumptions

POSITION TITLE: Manager – Successor Interest / Assumptions

Position Summary: The staff will report to a Senior Manager and will oversee the daily operations of all SII and Assumption processes.The staff is required to provide administrative support to the other members in the department.They must be able to communicate effectively and follow instructions. They must be able to work under pressure and manage time effectively. Some of the key areas of operation would be to collaborate with other business units, external customers, Title company, vendors, providing solutions to customer complaints etc.

Job Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:

• Responsible for the performance of multiple processes/functions including identifying process gaps, creating required controls, partnering with other business units for solving customer complaints and escalations.
• Manage teams across all locations
• Work in conjunction with other departments and third parties to execute requests and create process efficiencies
• Review and confirm the accuracy of all production processing
• Maintain frequent contact with borrowers and/or authorized 3rd parties as the single point of contact
• Utilize required scripted materials to provide accurate solutions to customers
• Maintain accurate records of borrower communication and requests
• Effectively navigate and use the team’s user resource manual to locate information independently and assist with customer questions
• Use multiple company applications simultaneously on multiple monitors including Black Knight, DocViewer, and iCasework to complete required tasks
• Prepare monthly controls reports to monitor the performance of the team
• Working knowledge of the servicing agreements and investor requirements
Other duties as assigned

Key Result Areas:

• Set objectives & key results (KPI’s) that support our Service Excellence philosophy and standards, and monitor delivery against these to increase Customer satisfaction levels,
• Promote and instill a high performing team culture,foster talent to improve and maintain retention levels, and support change management initiatives
• Allocate resources and drive accountability to direct reports to ensure achievement of results
• 5 years plus Minimum years of experience required

Qualifications:

To perform this job successfully, an individual must have the following education and/or experience:

• Four year degree from an accredited University preferred
• Proficient in use of Microsoft Office including report development in Excel and Access as well as Word, PowerPoint and Outlook
• Strong leadership, analytical and problem solving skills
• Demonstrate effective use of organizational and time management skills
• Strong Oral/ Written communication skills
• Detail Oriented
• Self motivated and works independently
Customer service oriented

Training / Licensing Requirements:

Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Work Schedule: (Only add if needed)

General work schedule (for shift roles)

The salary range for this position is expected to be $72,000 – $90,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate.This position is also eligible for bonus based on performance and subject to the terms of the Company’s applicable plans.