Falconeri Sales Advisor FT at its Soho Flagship, NY - F209 location

Description

THE ROLE 

The Sales Advisor is a crucial role for the store with a passion for client service and an expertise in fashion always representing the ONIVERSE Group Key values: Open Mind, Passion, Pragmatism, Teamwork and Goal Orientation. All Day! Every Day! 

LIFE OF THE SALES ADVISOR 

The Sales Advisor focuses on providing a superior level of customer service to clients, while increasing conversion and retention, to drive business revenue and inspire brand loyalty. The Sales Advisor will work together with the team and reports to the Boutique’s Manager. The Sales Advisor will focus on the development of new clients, converting walk-in traffic into Falconeri ambassadors by creating excitement and desire around the product, sharing customized fashion tips and providing a high-level of professionalism. The Sales Advisor role requires a positive, goal-oriented, outgoing and engaging personality, always taking the first step to engage with clients. The Sales Advisor demonstrates a high level of skill to interact with the clients and identify their needs that will potentially maximize their sales commissions every week. 

Be a mentor for your Teammates! You always demonstrate ONIVERSE Key Values: Open Minded, Authentic, Passionate, Dynamic, Team Player, Pragmatic! 

Open Minded: Open to learning and receiving guidance and feedback from store leadership. You embrace new ideas, are receptive to customer feedback, and approach challenges with a willingness to explore innovative solutions. You understand the diverse needs and preferences of guests and colleagues, fostering an inclusive and welcoming atmosphere within the store. You actively engage with guests, adapt to ever-changing trends, ensuring a personalized shopping experience. 

Authentic: Be real! Honesty is key and always working together with integrity. Sales Advisors embody genuineness and sincerity. You enjoy authentically connecting with guests, sharing your passion for the brand while fostering loyal and long-lasting relationships with guests and colleagues. #WeAreOne We support and encourage a respectful and inclusive team atmosphere by welcoming Diversity, Inclusion and Equity for all team members and guests. 

Passionate: Share your excitement and promote brand loyalty with guests and store team. As a Sales Advisor you have firsthand experience with new fashion collections and can share the newness with all guests. Share your passion for FALCONERI by building brand loyalty with each guest! Your goal is to ensure each guest has a memorable experience in our shops. 

Dynamic: Sales Advisors thrive in a fast-paced environment, embracing change and adaptability. You will be able to navigate busy hours, responding with care to guests’ inquiries and requests, supporting with visuals updates, assisting with stock management practices, and overall contributing to a seamless shopping experience for guests and efficient environment for colleagues. 

Team Player: We are all in this together! Our Sales Advisors believe in teamwork through all day-to-day activities to ensure high quality experience for guests, but also supporting each other every step of the way. You collaborate effectively with colleagues, fostering a positive and cooperative atmosphere in the shop. Being part of FALCONERI means lending a helping hand to colleagues, being a mentor for new colleagues, creating a unified and motivated network that delivers high quality guest experience. 

Pragmatic: You are a problem solver! You approach challenges with practicality and resourcefulness, finding effective solutions together with your colleagues and store leadership that align with the store’s goals and guests’ needs. Always balancing creativity and efficiency, while following company policies and procedures. 

THE MISSION 

A luxury sales advisor is responsible for welcoming, advising, and assisting clients in their selections, providing detailed information about the features, history, and values of the brand. Their role includes personalizing the service, managing special sales, and after-sales follow-up. They must also ensure the impeccable presentation of products and the sales area, organize private demonstrations, and actively contribute to sales targets. Customer loyalty through a unique and personalized experience is central to their profession. This professional adds significant value to the brand demonstrating flexibility and specialized skills for events, product launches, and peak periods. 

KEY RESPONSIBILITIES 

•    Be responsible of capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
•    Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
•    Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
•    Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
•    Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
•    Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.

•    Supporting managers in maintaining the visual and housekeeping standards of the store
•    Able to successfully operate our POS system, conduct email, opening and closing procedures

TEAM DYNAMIC

Report directly to Assistant Manager and Store Management to ensure clients receive high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals.

#TeamworkMakesTheDreamWork 
We are all team players! Our leaders always encourage development between team members to support professional growth. 

#KnowledgeisPower 
Share your knowledge and experience with new team members! We strongly believe in consistent training and development of our teams. Many of our success stories started their careers from being part of our store teams and have grown to be future Store Managers, District Managers, Sales Directors and beyond! 

Be a part of the ONIVERSE story and make your mark! 

Qualifications

JOB REQUIREMENTS

•    Eligibility to work in the US for any Employer
•    High School graduate or equivalent
•    Minimum 4/5 years of experience in customer service and contemporary or luxury retail industry
•    Passion for the luxury sector and through knowledge of products
•    Excellent verbal, written communication and sales skills, with a strong customer service orientation
•    Commitment, being self-motivated and goal oriented
•    Impeccable presentation and the ability to thrive in a demanding environment
•    Problem solving
•    Ability to work a flexible schedule, including holidays and weekends
•    Proficiency in several languages, especially Chinese (Mandarin), Russian, Arabic.
•    You are a people person! Working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with our guests for the best shopping experience

•    Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)

COMPENSATION & BENEFITS PACKAGE

•    Hourly Salary plus monthly commissions
•    Health Benefits, including Medical, Dental and Vision
•    401K matching
•    Pet Insurance
•    Paid Time off and Sick Time
•    Parental Leave
•    Pre-Tax commuter benefits for transit and parking
•    Sign on Bonus
•    Referral bonus
•    Employee Discount
•    Free Uniform, and so much more!

Accelerate your skills and build a foundation for your career!

Salary : $25 - $35