What are the responsibilities and job description for the Front Desk Manager - Hotel Indigo West Chester position at Onix Hospitality?
Offering over 20 years of experience, Onix Hospitality currently owns and manages eight award-winning, top-performing hotels in the Mid-Atlantic region and Florida, operating over 1,000 hotel rooms across its growing portfolio and serving more than half million customers annually. We are currently looking for a Front Desk Manager to join our team!
Onix Hospitality rewards its employees for their hard work and dedication to providing the best service possible, with a wide-range of benefits and perks to show we care.
BENEFITS AND PERKS WE OFFER
Benefits
- Competitive Salary
- Affordable Medical, Dental, and Vision Benefits for You & Your Family
- 401k Retirement With Company Match
- Flexible Spending Accounts (FSA)
- Paid Time Off & Paid Holidays
- Short-term Disability and Maternity Leave Options, Personal and Family Medical Leave
- Company provided Life Insurance and Long Term Disability Coverage
Employee Perks Program
- Tickets At Work for Discounted Entertainment Tickets!
- Tuition Reimbursement
- In Facility Training/Inservice Programs
- Employee Assistance Program
- Free Will/Estate Preparation Services
- Optional Legal & Identity Protection Services
- Verizon Wireless Discount
Responsibilities and Duties
The Front Desk Manager directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone. Ensure that all associates are adhering to all hotel policies, standards, procedures, and regulations. Needs to be able to perform in all front office functions. Total responsibility for hiring, training and development of all associates working for the front office, may be responsible for the breakfast area at some locations. Assist general manager in all areas to ensure smooth operations. Ensures that front desk operations are working in a professional manner at all times.
- Responsible for the smooth, efficient, and professional operation of all front office and pantry areas. Ensures that all procedures and policies are in place and followed and initiates additional tasks to improve existing procedures and guest satisfaction.
- Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate. Strictly follows bank-out procedures and cash handling procedures.
- Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
- Ensure that all VIP guests and repeat guests are identified, recognized, pre-blocked and special treatment is brought to the room. Know all frequent customers and be familiar with their special requests. Ensure that their needs are met.
- Determine weekly schedule, adjust according to business demands.
- Be familiar with cultural differences and know correct behavior for each culture. Also know the different protocols and etiquette.
Qualifications
- High school graduate or equivalent. Associates or Bachelors degree preferred.
- Minimum of One (1) year Hotel Front-Desk Supervisory Experience
- Experience handling cash, accounting procedures and general administrative tasks.
