What are the responsibilities and job description for the Front Desk Supervisor position at Onix Hospitality?
Offering over 20 years of experience, Onix Hospitality currently owns and manages eight award-winning, top-performing hotels in the Mid-Atlantic region and Florida, operating over 1,000 hotel rooms across its growing portfolio and serving more than half million customers annually. We are currently looking for a Front Desk Supervisor to join our team!
Onix Hospitality rewards its employees for their hard work and dedication to providing the best service possible, with a wide-range of benefits and perks to show we care.
BENEFITS AND PERKS WE OFFER
Benefits
- Competitive Salary
- Affordable Medical, Dental, and Vision Benefits for You & Your Family
- 401k Retirement With Company Match
- Flexible Spending Accounts (FSA)
- Paid Time Off & Paid Holidays
- Short-term Disability and Maternity Leave Options, Personal and Family Medical Leave
- Company provided Life Insurance and Long Term Disability Coverage
Employee Perks Program
- Tickets At Work for Discounted Entertainment Tickets!
- Tuition Reimbursement
- In Facility Training/Inservice Programs
- Employee Assistance Program
- Free Will/Estate Preparation Services
- Optional Legal & Identity Protection Services
- Verizon Wireless Discount
Responsibilities and Duties
The Front Desk Supervisor is responsible for assisting in the overall success of the hotel, meeting, or exceeding planned objectives for the entire hotel, and ensuring superior service is provided to all guests and product quality standards are met.
- Ensure adherence to the rules, regulations, policies, procedures, and the pricing and marketing philosophy, as set forth by the hotel brand in an effort to maintain maximum occupancy, revenue, efficiency, accuracy, and most importantly, superior guest service.
- Responsible for arranging the proper training of front desk staff members to meet service standards. Ensure all training objectives and development plans are completed. Ensure hotel staff, including new hires, know how to identify the needs of each guest and provide relevant information regarding hotel policies, services, and amenities.
- Responsible for scheduling of all front desk staff/operations. Monitor and maintain acceptable turnover levels.
- Analyze financial and operating information on an ongoing basis to adjust business plans, labor requirements, and operating costs. Ensure the hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables, and that these procedures are regularly followed.
- Recognize and report potential safety hazards such as broken doors or railings, fire hazards, etc. to the General Manager or Assistant General Manager. Identify and correct potential security problems such as locking doors after hours, maintaining proper lighting, etc.
- Perform all other duties as assigned.
Qualifications
- Two-year degree, or equivalent work experience, in business, hospitality, or related field preferred.
- Minimum 3-5 years of hotel experience preferred.
- Excellent computer system skills are preferred.
