What are the responsibilities and job description for the Enterprise Customer Service Representative position at Online Labels Group?
Watch this video to learn more about the culture here at Online Labels Group!
Role Summary
Enterprise Customer Service Representatives help with assigned accounts by acting as a point of contact within the company for all questions such as quotes, samples, art approvals, ship dates and any other requests.
Pay rate: $17.00-$20.00/hour based on experience.
Shift: Monday-Friday 8:00am-5:00pm
Benefits:
- Potential Monthly Departmental Bonuses
- Medical
- Dental
- Vision
- Paid Time Off (PTO)
- 401(k) with Company match
- Holiday Pay
- Supplemental Insurances (Cancer, Critical Illness, Accident, Short Term & Long Term Disability, Life Insurance)
Summary of Responsibilities
- Manage incoming calls and emails from assigned enterprise portfolio
- Communicating with clients to ensure that all their needs are understood and addressed
- Providing expert-level labeling knowledge and solutions
- Accurate quoting of labeling, shrink sleeve, and packet products
- General administrative duties
- Troubleshooting customer issues
- Collaborate with other internal departments to ensure that they fulfill all customer requests
- Recommend materials and adhesives based on application requirements
- Work with outside salesforce to meet customer needs including samples, art approvals, and managing ship dates.
- Building relationships with assigned customers
Required Skills
- Excellent organization, attention to detail, and follow-up skills
- Strong written and verbal communication skills
- Strong typing and computer skills (40 wpm)
- Ability to interface well with all levels of management
- Ability to work well in a team environment as well as on your own
- Self-motivated and solution-oriented
- Customer-focused
- Ability to impact company culture in a positive way
- Excellent analytical, problem-solving, and decision-making skills
- Positive attitude
- Ability to adapt to new technologies and processes quickly in ever-evolving systems
- Excellent interpersonal skills and strong emotional intelligence
Experience Requirements
- 3 years of relevant experience with account management/customer service in the print/label industry is recommended.
Equal Employment Opportunity
At Online Labels Group, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Online Labels Group is proud to be an equal opportunity workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Salary : $17 - $20
