What are the responsibilities and job description for the Design and Support Specialist position at Online Manufacturers Representatives?
Position Summary
We are seeking a Design and Support Specialist to provide technical design support, assist with internal operations, and support our outside sales team. This is a critical hybrid role for someone who thrives on detail, communication, and technical proficiency in AV systems.
- Intake project details from customers, sales reps, and documentation and convert them into actionable system designs Apply strong knowledge of signal flow, audio and video system components, and installation best practices
- Create clean, professional AV system designs and customer-facing quotes using products from our line card
- Proficiency with design tools (EASE, Biamp Tesira, CAD, Visio etc.) is highly desirable
- Assist inside staff with data entry and basic administrative tasks
- Monitor and respond to general email inquiries
- Answer phones and provide backup support for basic warehouse operations as needed
- Assist the outside sales team with pricing, new dealer paperwork, and other general support items
- Prepare product demos for the outside sales team, including staging, wiring, testing and training.
- Demo intake support: When product demos are returned to the warehouse, ensure all components are present and working
- Proven experience designing and deploying professional AV systems
- Strong understanding of audio and video signal flow and system integration
- Ability to work independently and manage multiple projects with minimal supervision
- Excellent organizational and communication skills
- Familiarity with quoting tools and design software (EASE a plus)
- Competitive salary based on experience and design readiness
- Safe Harbor 401(k) with company match
- Affordable health sharing plan and other supplemental health and financial benefits
- Paid holidays and additional "bonus" PTO days around select holidays
- Collaborative and supportive work environment
Online Marketing is a premier manufacturer’s representative and distribution firm specializing in professional audio and video solutions. We are growing and looking for a talented individual to join our team in a newly created role at our headquarters in Wadsworth, Ohio.