Night Auditor

Job Description

The Night Auditor responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

Perks & Benefits

• Competitive pay and a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel
  
  

What Will You Do?

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Works harmoniously and professionally with co-workers and supervisors.
• Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Stores and retrieves guest luggage and packages.
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
• Complies with Work Rules and Standards of Conduct.
  
  

Night Audit Functions

• Monitors house accounts, adjusting weekly and balancing forward daily.
• Sorts shift work balancing adjustments, and charges making all necessary corrections.
• Maintains all necessary system backups daily (PMS, merchant interfaces, etc).
• Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily and all back up filed properly.
• Performs other duties as required.
  
  

What You Bring

• High School Diploma
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Excellent customer service orientation and excellent interpersonal skills
• Excellent oral and written communication skills
• Flexible scheduled that may include holidays and weekend and any day of the week
• Must have excellent attention to detail, and accuracy.
• Ability to prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Must have the ability to understand guest’s service needs.
• Proven ability to work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Flexible scheduled that may include holidays and weekend and any day of the week
  
  

Salary Range

$22 - $24

About The Company

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How To Apply

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.