What are the responsibilities and job description for the Guest Services Agent position at Onni Group?
Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. The Residential Guest Services Agent is responsible for delivering customer service to residential tenants by managing guests, deliveries, packages, special requests, and amenity reservations. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for.
Perks and Benefits:
When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:
- 3 weeks PTO
- Annual education allowance of up to $1,000
- Referral program
- Free Onsite Parking or Commuting Support
- Residential housing discount after 1 year of continuous employment
- Friends and family rates for our Hotel Properties throughout the company
What Will You Do?
- Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Be sufficient in all programs required to manage residential desk needs.
- Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
- Responds to all requests in an accurate and timely manner making recommendations based on property knowledge and community policies.
- Ensures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries.
- Communicates with Property Manager any relevant feedback from residents and/or other departments.
- Handles telephone and email communications with prompt courtesy.
- Communicates effectively with property management and hotel team.
- Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on-site and in the parking garage.
- Monitors amenities and ensures readiness for events and assists residents with making private reservations.
- Strong written and verbal communication skills for team and guest interactions.
- Ability to multitask in a fast-paced high-volume environment.
- Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
- Coordinates the storage room by storing and retrieving packages.
- Communicates closely with all departments and teams to ensure that resident needs are prioritized to provide the best experience possible.
- Performs other duties as required.
What You Bring:
- High School Degree or equivalent
- Front Office/Concierge experience in hotel, residential or customer focused industry
- Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
- Must have excellent customer service and interpersonal skills
- Excellent oral and written communication skills
- Ability to work well within a team
- Must be able to work a minimum 1 weekend day per week
- Must be able to work early morning and or night shifts
- Excellent organizational and time management skills
About the company:
Onni
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.
How To Apply:
Please apply through the link on the job posting and attach your resume and any other required documents.
We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.
Salary : $44 - $112
