Assistant Guest Services Manager

Job Description:

The Assistant Guest Services Manager responds to a wide variety of guest requests and accurately assesses the guest needs and requests and adds personal recommendations and touches to achieve maximum customer satisfaction. This position works closely with the Guest Services Manager to develop and train the Guest Service Staff.

Perks & Benefits:

What Will You Do?

• Assist in the development and training of the Guest Service Staff.

• Acts as lead on guest requests and/or concerns.

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.

• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

• Complies with Work Rules and Standards of Conduct.

• Works harmoniously and professionally with co-workers and supervisors.

• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas to provide information, ticketing, and reservations for guests.

• Stores and retrieves guest luggage and packages.

• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.

• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Valet Parking, and lobby coverage.

• Provide basic troubleshooting support for in-room services such as the Internet, TV movies, games, and Web service.

• Works closely with Valet Parking Staff to ensure the smooth handling of guest vehicles, luggage (if applicable), deliveries, and special requests.

• Works with the Guest Services Manager to coach and counsel employees.

• Shows Initiative, provides problem solving, staff training, and team leading.

• Integrates and trains new and tenured employees, providing support for skills development.

• Actively works desk shifts to correct guest concerns and teachable moments on the spot.

• Performs other duties as required.

What You Bring

• High School Degree or equivalent
• BA in the Hospitality Industry preferred.
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Excellent customer service orientation and excellent interpersonal skills
• Excellent oral and written communication skills

Salary Range:

$31.25- $34.13

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.