Field Technician I

Job Description:

As a Field Technician at Grey Owl, you will be the frontline hero for our clients, ensuring their technology runs smoothly and efficiently. You will diagnose and resolve technical issues, provide excellent customer support, and gain hands-on experience working with a variety of IT environments. This is your chance to launch your career in a fast-paced, high-energy environment where every day brings new challenges and opportunities to grow.

Perks and Benefits:

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $100 per pay our PPO, HSA and HMO have you covered. In addition, we offer:

• 3 weeks PTO

• Annual education allowance of up to $1,000

• Referral program

• Commuting Support

• Residential housing discount after 1 year of continuous employment

• Friends and family rates for our Hotel Properties throughout the company

What Will You Do?

• Provide on-site and remote tier 1 technical support to clients for desktops, laptops, printers, mobile devices, and basic networking issues.
• Troubleshoot and resolve basic technical issues related to hardware, software, and networking with precision and efficiency.
• Escalate complex issues to Tier 2 and Tier 3 support teams while maintaining excellent communication with the client.
• Document customer interactions, solutions, and troubleshooting steps accurately in the ticketing system.
• Assist with user account setups, password resets, software installations, and system configurations.
• Install, configure, and maintain hardware and software at client sites.
• Provide clear, friendly, and professional customer service, ensuring each client feels valued and supported.
• Follow up with clients to ensure their issues are fully resolved and provide additional guidance where necessary.
• Stay up to date with the latest industry trends, tools, and best practices to continually improve your technical expertise.
• Collaborate with your teammates to enhance service delivery and share knowledge.
• Travel to client sites as needed

What you Bring

• Recent graduate with a degree in Information Technology, Computer Science, or a related field.
• Valid driver’s license and reliable transportation
• A passion for technology and IT support with a desire to build a career in the field.
• Strong problem-solving skills with an analytical mindset.
• Basic understanding of Windows and macOS operating systems.
• Knowledge of networking fundamentals (DNS, DHCP, TCP/IP) is a plus.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to multitask and adapt in a fast-paced environment.
• Eager to learn, take initiative, and grow within a professional IT setting.
• Certifications such as CompTIA A , Network , or Microsoft certifications are advantageous but not required.

Salary Range:

$70,000 - $80,000

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.