What are the responsibilities and job description for the Technical Specialist- Student Central - Onondaga Community College position at Onondaga Community College?
Location: Syracuse, NY Category: CSEA Posted On: Thu Feb 6 2025 Job Description:
POSITION FUNCTION
The Technical Specialist for Student Central is responsible for performing a variety of technical functions in support of student needs and the College's mission.
POSITION RESPONSIBILITIES:
Conducts batch processing of student communications using Colleague Communication Management tools to effectively communicate with students as needed
Process immunization records
Responsible for immunization record reporting and follow-up
Understand all functionality and process of the Campus Card office and fill in as needed
Ensures Student Central website information is correct and up to date
Assist in the Financial Aid Service Center (FASC) as determined by Student Central supervisors
Assists students with the financial aid process, from start to finish, aligned with best practices in customer service.
Confers with students and others to provide technical advice, problem solving assistance, answers to questions regarding goals and policy interpretations; refers to appropriate department or person when unable to respond.
Performs continued research/training on best practices, related to financial aid, including changes in local, state and federal regulations as well as continual learning in the area.
Understands and updates the Raspberry Pi monitor system
Fixes pointer issues in Colleague
Commits indexed OnBase records
Monitors the texting/chat platform, as needed
Determines eligibility for Lazer Card transfers (Financial aid funds)
Supports the Call Center and Front Desk as needed
Other duties as assigned within scope of responsibilities.
Job Requirements:
MINIMUM QUALIFICATIONS
Associate Degree from a regionally accredited college or university or foreign equivalency.
At least 3 years of experience working in a high paced customer service-related environment where multi-tasking is necessary.
Advanced degrees can substitute for years of experience at a 2:1 ratio. (Ex. A Bachelor's degree and one (1) year of customer service is acceptable).
PREFERRED QUALIFICATIONS:
Advanced level computer skills, including proficiency with Ellucian's Colleague and MS Word and Excel are preferred.
Bilingual in English and Spanish. English and another language will be considered.
KNOWLEDGE, SKILLS AND ABILITIES
Strong oral and written communication skills
Ability to develop positive and effective working relationships within the College's administrative and academic departments
Advanced level computer skills, including proficiency with Ellucian's Colleague and MS Word and Excel are preferred
Ability to learn about and use the tools necessary to support the financial aid needs of students
Requires exceptional human relation skills to relay information, exercise patience when dealing with students and staff, resolve confrontations, and convey a positive image for the Financial Aid Service Center and OCC
Knowledge of conflict resolution techniques and the ability to manage stressful situations
Working knowledge (or willingness to train) of smart classroom and classroom AV and computer equipment
Additional Information:
CSEA position grade 7, non tested civil service position. Anticipated salary is 48,528. Person hired for the position must meet the minimum qualifications listed here as this hire is approved through Onondaga County Civil Service.
Onondaga Community College offers a generous and competitive benefits package including:
New York State Local Retirement System (pension) or TIAA enrollment (401a).
Excellent health, dental, and vision insurance plans.
Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.
POSITION FUNCTION
The Technical Specialist for Student Central is responsible for performing a variety of technical functions in support of student needs and the College's mission.
POSITION RESPONSIBILITIES:
Conducts batch processing of student communications using Colleague Communication Management tools to effectively communicate with students as needed
Process immunization records
Responsible for immunization record reporting and follow-up
Understand all functionality and process of the Campus Card office and fill in as needed
Ensures Student Central website information is correct and up to date
Assist in the Financial Aid Service Center (FASC) as determined by Student Central supervisors
Assists students with the financial aid process, from start to finish, aligned with best practices in customer service.
Confers with students and others to provide technical advice, problem solving assistance, answers to questions regarding goals and policy interpretations; refers to appropriate department or person when unable to respond.
Performs continued research/training on best practices, related to financial aid, including changes in local, state and federal regulations as well as continual learning in the area.
Understands and updates the Raspberry Pi monitor system
Fixes pointer issues in Colleague
Commits indexed OnBase records
Monitors the texting/chat platform, as needed
Determines eligibility for Lazer Card transfers (Financial aid funds)
Supports the Call Center and Front Desk as needed
Other duties as assigned within scope of responsibilities.
Job Requirements:
MINIMUM QUALIFICATIONS
Associate Degree from a regionally accredited college or university or foreign equivalency.
At least 3 years of experience working in a high paced customer service-related environment where multi-tasking is necessary.
Advanced degrees can substitute for years of experience at a 2:1 ratio. (Ex. A Bachelor's degree and one (1) year of customer service is acceptable).
PREFERRED QUALIFICATIONS:
Advanced level computer skills, including proficiency with Ellucian's Colleague and MS Word and Excel are preferred.
Bilingual in English and Spanish. English and another language will be considered.
KNOWLEDGE, SKILLS AND ABILITIES
Strong oral and written communication skills
Ability to develop positive and effective working relationships within the College's administrative and academic departments
Advanced level computer skills, including proficiency with Ellucian's Colleague and MS Word and Excel are preferred
Ability to learn about and use the tools necessary to support the financial aid needs of students
Requires exceptional human relation skills to relay information, exercise patience when dealing with students and staff, resolve confrontations, and convey a positive image for the Financial Aid Service Center and OCC
Knowledge of conflict resolution techniques and the ability to manage stressful situations
Working knowledge (or willingness to train) of smart classroom and classroom AV and computer equipment
Additional Information:
CSEA position grade 7, non tested civil service position. Anticipated salary is 48,528. Person hired for the position must meet the minimum qualifications listed here as this hire is approved through Onondaga County Civil Service.
Onondaga Community College offers a generous and competitive benefits package including:
New York State Local Retirement System (pension) or TIAA enrollment (401a).
Excellent health, dental, and vision insurance plans.
Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.
