What are the responsibilities and job description for the Lead Café Associate position at ONP Snow Mountain LLC?
Café Lead
Snow Mountain, LLC is located in the spectacular Lassen Volcanic National Park in California. As one of the country's oldest national parks, Lassen is consumed with gorgeous hiking trails, picturesque lakes that afford fishing and kayaking, and cabins and campgrounds for the those that want to experience the rustic feel of the beautiful outdoors!
Summary of Position:
Assist the Cafe Manager in training and supporting all Café staff to be proficient in preparing and
serving food and/or beverages in a timely, friendly and efficient manner in the Company’s
continuing effort to deliver outstanding guest service.
Responsibilities:
- Provide technical training and support to less experienced Cafe staff and model professionalism with guests and other employees at all times
- Ensure accuracy of all guest orders by maintaining expert knowledge of Point-of-Sale (POS) system(s)
- Possess thorough and accurate knowledge of menu items and specials
- Proficient and honest in cash handling and credit card transactions; Assist Café Manager with timely and accurate sales and tips reports and cash/credit card receipts
- Assist Café Manager with coaching and developing of Cafe staff and maintain thorough knowledge of Company’s Cafe operating policies and procedures
- Maintain confidentiality at all times regarding other Café staff
- Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State,
- Local regulations and Company procedures
- Understand Company ISO (Environmental & Quality) management systems, Health and
- Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
- Model teamwork and help Cafe Management meet business objectives
- Other duties per Duties Checklist and as requested
- Position Requirements:
- Possess ServSafe Certification in accordance with Company policy
- Excellent customer service and people skills
- Must be able to work a variety of day, night, weekend, holiday shifts
- Excellent communication skills and be a team player capable of encouraging others in a positive manner
- Ability to lift up to 25 lbs. frequently and handle tasks involving bending, twisting and squatting
- Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people
Education and Experience:
Education: High School Diploma or equivalent
Experience: Minimum (1) year in a restaurant establishment
Resort/National Park Concession preferred
Education: High School Diploma or equivalent
Experience: Minimum (1) year in a restaurant establishment
Resort/National Park Concession preferred
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
