Mortgage Processing, Assistant Manager

Summary

Reporting directly to the Manager of Mortgage Operations, the Assistant Manager of Mortgage Operations plays a key role in the overall daily functions of Mortgage Operations. This role involves managing day to day operations, supporting team performance, ensuring compliance with industry standards, and contributing to the continuous improvement of mortgage processes. The Assistant Manager will work closely with the Mortgage Operations Manager to drive process improvements, manage team development, and ensure the timely and accurate processing of mortgage loans from application through closing.

Key Responsibilities

• Operational Support: Assist in managing daily mortgage operations, including loan origination, processing, underwriting, closing and post-closing activities. Ensure efficient and smooth workflow across departments by monitoring operational performance and addressing material gaps.
• Team Management and Development: Provide coaching, training, and guidance to staff to ensure adherence to company policies and procedures. Provide input on performance evaluations, setting individual and team goals, and maintaining a productive work environment.
• Workflow Optimization: Work with the Manager of Mortgage Operations to analyze existing processes and implement improvements that increase efficiency, reduce turnaround times, and improve member service.
• Pipeline Management: Monitor loan pipelines to ensure that all loans progress smoothly addressing and resolving any delays or issues in a timely manner. Support personal pipeline as needed.
• Quality Control and Compliance: Ensure all mortgage loans comply with regulatory requirements, investor guidelines, and internal policies. Implement and enforce quality control measures to minimize errors and ensure the accuracy and completeness of loan documentation. Assist in internal audits and compliance checks to identify areas of risk and operational improvements.
• Member service: Act as a point of contact for internal and external clients, resolving any operational issues or challenges as needed.
• Reporting: Assist in preparation of regular reporting for operational performance, loan production, and team effectiveness. Track key metrics to ensure the team meets departmental and organizational goals.
• Risk Management & Problem Resolution: Monitor operational risk and help mitigate potential issues that may affect loan processing or member experience. Work collaboratively with other departments to solve complex problems or discrepancies in the loan process.
  
  

Perform other duties as assigned by the Manager of Mortgage Operations.

Knowledge, Skills And Abilities

• Excellent leadership and team management abilities.
• Strong knowledge of mortgage industry regulations, compliance, and loan origination processes.
• Problem solving mindset with attention to detail and a focus on continuous improvement.
• Excellent communication skills with the ability to lead, motivate, and collaborate across teams.
• Familiarity with regulations such as RESPA, TILA and ECOA.
• Adaptable and able to manage multiple priorities in a fast-paced environment.
• Member centric focus with the aptitude to resolve issues efficiently.
• Ability to identify operational inefficiencies and take proactive measures to improve workflow and processes.
  
  

Qualifications

• Bachelor's degree in Business, Finance, or related field (preferred).
• 3 years of experience in mortgage operations with at least 1 year in a supervisory or leadership capacity.
• Proficient in mortgage software platforms and Microsoft Office Suite.
  
  

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.