Front Desk Agent (Overnight/Part-time)

We are looking for Hospitality Superstars to be considered for the Overnight Front Desk Agent/ Concierge career opportunity in our luxury residential high rises.

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients..

Position Requirements

• Excellent verbal and written communication skills
• Exceptional relationship and rapport building skills
• Excellent problem-solving skills
• Take pride and ownership in the position and property
• Listen and react quickly to residents’ and guests’ requests in a genuine manner
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Work a flexible schedule, including holidays and weekends
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Maintain confidentiality of residents
• Professional telephone etiquette and message delivery
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Monitor access throughout the shift and ensures authorized resident and guest use only
• Cautions residents or guests behaving in an unsafe manner
• Perform all other duties as assigned

Additional Responsibilities May Include

• Responsible for access and control of the pool and amenity deck
• Enforces pool rules, policies and restrictions as directed by the property
• Escort people if necessary
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Walk the premises to ensure the highest standards are being met

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Job Type: Part-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 2 years (Preferred)
• Hospitality: 1 year (Preferred)
• Front Desk: 2 years (Preferred)
• Hotel: 1 year (Preferred)
• Concierge: 1 year (Preferred)

Ability to Relocate:

• Philadelphia, PA: Relocate before starting work (Required)

Work Location: In person