What are the responsibilities and job description for the Customer Service Representative position at ONS?
Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer. * This role is a Customer Service role as well and includes some technical support on equipment. Knowledge of Apple products is a plus. Please use attached JD for full Job Details * Top 3 skills you’re looking for on resume: Time management, professional communication with good phone etiquette, detail, and team oriented * Interview process: Video Interview via Teams messenger * Additional information: Will extend month to month- Need someone that is reliable, able to understand the systems and call expectations. Do not need anyone that will be doing it their own way. Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintain customers record and follow work instructions.
Responsibilities
· Maintain a customer base in the Remote Patient Monitoring platform.
· Accountable for VW enrollment calls and equipment training / set up.
· Accountable for Compliance follow up.
· Conduct customer monthly calls
· Place supply and Equipment orders
· Follow up with Vendors as necessary.
· Ability to work reports and follow through on orders placed.
· Ordering, Shipping, Confirmation of Delivery and RMA if needed.
· Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
· Resolve or report any problems that may occur.
· Assist with implementation of workflow productivity improvements.
· Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
· Understand and adhere to all business processes and procedures.
· Maintain a culture of accountability.
· Adhere to the department metric standards set by your supervisor or manager.
Basic Qualifications
· Minimum of One year of Customer Service experience
· MS Office knowledge
· Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks
Preferred Qualifications
· Associate degree or equivalent work history
· Some data processing experience is preferred.
· Spanish Speaking Preferred but not required.
· Previous experience/knowledge with Apple products is also helpful in this role.
Competencies
· Excellent interpersonal and phone etiquette skills
· Detail & Team Oriented
· Professional communication Skills
· Excellent Time Management Skills
· Ability to multitask
Job Type: Contract
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Shift:
- Morning shift
Ability to Commute:
- Orlando, FL 32810 (Preferred)
Ability to Relocate:
- Orlando, FL 32810: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20 - $22
