What are the responsibilities and job description for the Client Success Manager position at Onsharp?
At Onsharp, we help businesses drive growth through tailor-made portal solutions, comprehensive software development, and expert supplemental development services.
JOB SUMMARY:
The Client Success Manager is primarily responsible for communicating and building relationships with our current client base. This position involves learning about a client's business, being a trusted resource to provide insight and guidance on their current solutions, and upselling additional Onsharp services. It will also include a marketing component that will be directly associated with maintaining consistent communication with clients through various marketing activities and campaigns to ensure client solution needs are addressed.
ESSENTIAL FUNCTIONS:
- Operates as the main point of contact for clients on all matters specific to assigned accounts
- Develops and maintains strong and long-lasting relationships with current clients
- Responsible for selling and positioning additional services relevant to existing client base
- Implements and manages marketing campaigns through different channels (i.e. email, phone, web)
- Committed to client success and being a resource for questions or tasks in a timely manner
- Works closely with Business and Web Development team to ensure client satisfaction
- Monitors quotes, opportunities, etc. in sales management tools – CRM.
- Participates in meetings to report accurate status of opportunities and efforts
- Contacts clients regularly to ensure satisfaction and resolve any issues
- Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES:
- Strong relationship builder
- Curious and inquisitive
- Driven and motivated by results
- Excellent written skills and verbal skills
- Organized with good attention to detail
- A self-starter who can spot new opportunities
- Able to work as part of a wide and varied team
CORE VALUES:
We are people who
- Commit to Excellence
- Embrace Change
- Push the Envelope
- Walk Through the Fire
QUALIFICATIONS:
- Bachelor’s Degree in Business, Communications or related discipline preferred
- 3 years of successful Account Management/Sales or related position
- Experience with marketing-related tasks and activities
- Solution Selling/technology related sales experience preferred
- Proven track record of achieving objectives from past employment opportunities
- Must have own reliable vehicle and possess a valid driver's license
- Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner.
- Demonstrate strong organization skills and managing time across multiple tasks.
- Proficient at understanding customer needs and providing quality customer service.
WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with interaction with a wide variety of people with differing functions, personalities and abilities. Work will frequently require individual to meet with prospects and clients in their work environment and to participate in events.
Onsharp, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics.
Only qualified applicants will be notified.
